Dreams - Gravesend

I have shopped in the Gravesend branch over the last few years and have always had a great shopping experience so I returned to buy some more beds. The staff , John, Michael and Fran couldn't be more friendly and helpful without being intrusive. They are not at all pushy (which would put me off straight away) but very helpful with advice and suggestions without taking over. The visit was relaxed, friendly , had a good laugh and came away feeling extremely satisfied.

The team in the Gravesend store where fantastic the minute I walked into the shop they where willing to help me. John the manager showed me the mattress machine and Fran took me to try a few mattresses. I got the impression that they genuinely wanted to help me get the best for me and not try and sell me the most expensive mattress. Really felt welcomed and comfortable all the way through the process. I understand that for some it maybe a difficult process picking a mattress but the service was fantastic in my opinion. Plus the coffee is great the pair of them are an asset to your company. I hope that Dreams offer their staff rewards for service as great as this.

There are three bed shops here and we visited them all. Staff in the other outlets were all desperately pushy and carried on asking if we needed help even after we declined it. The staff at Dreams got it right and only helped me when I asked for it which is how I and many others prefer if.

The staff were friendly and knowledgeable

They all give excellent customer service at this gravesend store

Staff were friendly, approachable and very patient. I was shown products meeting my criteria, allowed to try out as many different mattresses as I needed to make my mind up, and given information on types of mattress construction as well as value for money. They took time to ensure I was happy with the sales process as well as my choices. I was informed about extras such as the warranty plan without feeling pressured to take them - I have in fact signed up to it as it seems a good plan (unlike some!) I know Dreams is not the cheapest retailer of beds and bedding but I find them trustworthy and have so far always been satisfied with both the experience and the products.

The bed I was seeking was on display and seemed to be well assembled. The sales assistant, Fran, was helpful and very pleasant.

Th assistant that served us, I think his name was Guy, was very friendly, approachable, had an excellent knowledge of the products on offer and overall gave us an excellent shopping experience.

The staff were very friendly, in particular Fran and Michael at the Gravesend store. They helped to make placing our order easy and were able to ask any questions we had.

Found it very easy to talk to the shop assistant Michael and he was very patient with us and with our kids. Wasn't made to feel like we had to buy something and was given very good advice about our choices and what we wanted. Very good experience