Dreams - Gravesend

Store assistant was very helpful and happy to advise me on the various types of beds and also check that size was available in bed I had chosen.

The use of the machine to determine which mattress is best for us was really great and easy , Fran was great in recommending the best options at the best price.

We received a very thorough service at Dreams in Gravesend. We were assisted by Fran who was friendly, helpful and very knowledgeable. Fran set us up on the mattress matching scan bed and then allowed us to try a number of mattress before we found the right bed, headboard and mattress for us. The entire process was smooth and quick.

Friendly helpful staff

Salesman was very good. Explained what I needed very well. I didn’t feel pressured to buy, the choice was mine. Plus he made a nice cup or tea.

Mandy and the store manager in Gravesend were extremely helpful. They rigged us up to the sleepmatch machine to understand our needs and where extremely helpful when it came to the finer details, pillow firmness etc. They understood our needs and did not just jump straight away to the most expensive mattress but gave us the info we needed to make the right choice. We spent a bit more than we had planned on a Tempur mattress due to the extreme comfort it gave but we are so happy with our choice as we have done some homework and the deal being offered was better than the Tempur shop in bluewater. It felt like an investment and the staff in store where the perfect level of giving us the info but not being pushy. We enjoyed the whole experience and the fact it’s being delivered within a few days it’s a huge bonus!

Staff were very helpful and friendly

Mandy from the sales team was extremely knowledgable and understood what I was after. She allowed me to take my time when looking around and wasn't in any way pushing for a sale. After all I had just popped in whilst on my way to the supermarket! She explained all my payment and delivery options and because the mattress was not available in store to try (I purchased a firm and only had medium and soft on display), a note was made that my collection fee of £49 would be waived should I wish to change to mattress. Excellent service. Completely unexpected - I thought Dreams would be just another 'chain' looking for a quick sale. The products are excellent quality and staff are extremely knowledgable.

Frances- excellent customer service again. We brought from dreams last year through frances and made our experience so enjoyable

Good price/discount available