Dreams - Gravesend

Was welcomed in the store and was given information about the item I purchased, was talked through everything from purchase to delivery, polite staff and friendly towards customers

Excellent friendly assistants, good value for money.

Manager and his staff were extremely friendly and helpful.. i had rung the store beforehand to check that the item we wanted was available to view, the call was recalled/remembered by the manager the whole experience in store was like a social evening choosing our bed, mattress, accessories and having a coffee whilst sorting the paperwork. We did not leave the store until gone10 past 8 which was after the store should have closed yet we were not rushed out or made to feel uncomfortable - Well done Gravesend!

Very good in store choice sales staff very informative without being "hahrd sell" just right for my requirements

Great service from sales colleague, welcomed us to store and asked a few questions about what we were looking for. He gave a quick description of the colour-coding system for different types of mattress, and some recommendations for us to try, then left us to it. It was nice to be given the space and time to explore on our own and test out the different mattresses. Sales assistant then came back over to see how we were getting on after about 5-10 mins and we had a chat about our budget and if we'd seen any we liked. It really felt like he then went out of his way to see if he could offer us any available clearance mattresses to match our needs/budget. Two nights sleeping on our new mattress now and very thankful for the service and recommendation we received.

It’s nice not to be approached straight away. Then a nice relaxed salesman. No hard sell and most of all really listened to our requirements.

Fran our assistant was friendly and professional. Her customer service skills are excellent. She was approachable and gave us the appropriate amount of attention during our visit without being pushy. She had excellent product knowledge and made us feel relaxed and comfortable that resulted in us purchasing a bed and mattress.

Assistants was perfect very helpful and top quality matteress for the price

Michael was very attentive and patient. Informative and easy going. An asset to your team I'm sure

Our sales advisor Michael from the Geavesend store, number 130 was extremely helpful, professional and friendly. He listened to what I wanted and listened and found me the right products. When putting through the loan application he offered us a hot chocolate, with cinnamon!😊 which was lovely😋 The loan application took a little while as the system was slow but he kept us updated and also kept my daughter who is 6 entertained. He told her a joke and had a short conversation with her. He and his manager apologised for the delay on the application being processed a few times as well. The whole experience was actually lovely, it went smoothly and the customer service was excellent. My little was allowed to lay on a mattress to chose which one was the comfiest for her. I couldn't speak highly enough of Micheal through the whole process of purchasing a new bed