Dreams - Uddingston

Knowledgeable salesman. Friendly and attentive

Assistant Kathleen was extremely informative, took time to explain products, time was given for decision & answered all questions

The girl assisting us was excellent (Dionne), she was very friendly and spent the time to understand what we were looking for and helping us find the right mattress for our needs. She was lovely to chat to and took the time to ask about our Christmas and make us feel like she was genuinely interested.

The staff were very helpful & we were very satisfied with the price we paid for the mattress

Friendly efficient service good knowledge and no pressure to buy.. Happy with my purchase

The staff were extremely knowledgeable, very friendly and made us feel like valued customers. They provided excellent customer service and we left feeling very satisfied with what we had purchased. We were very impressed with the service.

Sales assistant Kathleen was extremely professional, supportive and was very good at explaining the difference between the selected products which made it easier to finalise the order. So as the store manager who was very polite, friendly and cam out to the front of the store to greet us while we walked into the showroom. Extremely high standards of service for a store manager. Offered us coffee at the end of the visit. Made the placement of order very smooth. We were very pleased to deal with both store manager and the sales assistant.

My husband and I walked into the store and sanitiser was present for us to use right away. Kathleen approached us to ask if we needed anything and after explaining our situation, she took us to the bed match machine, talked us through how it worked etc and let us find out which mattress was best. We had our baby with us and she was more than happy to watch her so we could do that. Afterwards, she talked through the results and showed us mattresses to try explaining in detail prices etc. Not once did she push us but instead, gave us all the info we needed to make an informed decision. She offered tea/coffee/water when helping us order our mattress and bed and offered extra things to us. She was fantastic and made our outing less stressful - she was extremely helpful and made us feel happy when we left.

Very happy with the friendly service in-store. The mattress we found was so much better than we found anywhere else.

We went into Dreams not really knowing what we were looking for. Sales staff allowed you to walk about the shop without coming over to you and trying to sales pitch. I asked one of the sales staff for assistance, he introduced himself as Alex. Alex allowed me to lie on the beds to test them and also ensured that we were free from catching Covid. I chose a bed and Alex asked me to have a seat so he could arrange delivery (which was free). I asked Alex if I could also add on a headboard. Alex gave me many choices and colours. I picked the one that I wanted. Alex advised me that as I had purchased a bed I could order Silent night duvet and pillows for half price. I purchased these as well. Alex advised me of my delivery date and asked if that would be suitable? I advised it was and I was only having to wait just over a week for the delivery. Whilst speaking to Alex he offered me a warm drink or some bottled water. Great service.