Dreams - Uddingston

Staff members were pleasant, polite and well informed

The member of staff who looked after me was very pleasant and welcoming. The store was spacious with a huge choice of mattresses/beds .

I came into the store on Monday to test out the firmness of the type of bed I wanted, and Kate was on hand to show me exactly what I needed! I was also with my very young daughter who she also kept entertained! I found the bed I wanted straight away but I had to go away in order to secure the funds so Kate gave me a card with the bed on it and all the information I needed for an easy purchase. I called later for further information and she was on hand to assist me. I then came into the store later that evening where I met her colleague, Lesley, and to my surprise, had all of the handover information ready to go! Not only that, they were so helpful and polite and even gave me a book for my daughter after I made the purchase. Everything was so straightforward and so easy - could not have asked for a better customer experience!

Our experience in Dreams Uddingston store was excellent from start to finish. Lesley was so lovely, and really just wanted what’s best for us, without all the heavy sales patter, jargon or forceful sales approach. When we first entered the store we were greeted by Lesley with a very warm “Good morning” which put a smile on both of our faces. It was a pleasure shopping in your store and every single member of staff was lovely. We even spoke about our love of pets and food! We came away feeling excited about our new bed, but equally couldn’t wait to share with family our experience and advised them to go there for their next bed purchase. I hope this message reaches Lesley, as she’s truly a credit to your team. In fact they all are in the Uddingston store.

Great service , sakes assistant was lovely and very helpful

We were greeted and hosted by Kathleen - she took the time to match our needs with products and was cheerful, helpful throughout our visit

We had been looking at mattresses online but 2anted to see and try them in person. We hadn't decided if we would buy that day but as soon as Kathleen welcomed us at the store entrance and explained the signage to us we felt comfortable. Kathleen left us to browse, then asked if we would like to use the machine to analyse the best bed for us. Again, she explained everything that would happen and we found it really helpful in choosing our mattress. We were then able to try out several mattresses. Kathleen was very knowledgeable with the differences between each one. She was also helpful explaining about sleep positions and the correct pillow. Due to this we actually bought pillows as well. Kathleen is a great asset to the Uddingston store. She is a knowledgeable sales person without being pushy. She is friendly and approachable and made our experience in store a pleasurable one.

Service was very good and staff very knowledgeable

Alex was so kind and helpful and made sure myself gran aunt and my daughter were all happy. Took his time to explain as my gran hearing isn't the best and was very friendly to my daughter. Couldn't have been nicer to us.

The service I received was first class and very efficient