Dreams - Uddingston

The price was right and good customer service

We were greated by assistant and explained we were looking for a mattress. She explained mattress gradings then left us to browse. We liked two mattresses and she explained differences to allow us to make a decision.

Friendly Professions Helpful knowledgeable Assistants. Made Me Feel At Ease & Comfortable.

We were in a hurry to get our business done due to the fact the bed is for a family member currently in hospital with a release date for the weekend. We explained our requirements and very quickly options were provided. This was refined further and the job was done. The option of assembling the bed was welcome. Your colleague Dionne, offered a range of additional related purchases without any pressure tacticts. Well done on price too. Hopefully the delivery will be on time and the product is intact on delivery.

Lovely staff and lovely clean store got wot I was looking for so it was a very productive day

Alex, approached us and advised us that sitting on the beds would not be any help to choosing our new bed. Alex, got us both a pillow and showed us around different beds/mattresses, firmness, price, mattress types, and explained each mattress type to us. Alex told us to take our coats of and lie on each bed for more than a few minutes, explaining each mattress. Alex asked us how we slept, asked what we were looking for and took all the information to help him show us the mattress/bed that would suit us best. Alex left us to try a couple of the mattress/beds that we had decided on, gave us space to make a decision. Alex then came back and asked what bed base we wanted to put the mattress on, head boards, design, colour. We were offered a drink, on more than one occasion, which is a nice touch . Once we decided on everything Alex, took us through the bill and the price of everything. Was a little surprise that it would take 6 week for delivery, but there was no urgency, so that was fine. Fantastic customer service and will definitely recommend to family and friends. And once again thanks Alex.

When we walked in the store we were approached by the assistant who showed us what we were looking for...10 minutes later we had put the order in...all done very quickly

Very friendly and helpful staff. Did not take long to go through my purchase. Will definitely be back to Dreams in the future.

I received a warm welcome from Jon McKnight and I was allowed enough time to wander around the selection of beds and mattresses at my own pace and when I decided I need advice there was staff available and Jon was there to help. I explained my remaining budget after I had chosen my new bed and he gave me some options one of which I have chosen. Once I had decided to make the purchase he clearly explained all of my options over a great cup of tea and I felt comfortable, relaxed and confident in making my purchase. I chose a delivery date is just over a week away which was most suitable from the options offered. Overall an experience which will keep Dreams at the front of my thoughts when considering any future bed related purchases.

Store assistant was very helpful and knowledgeable. Answered any questions and directed us to the best bed for us.