Dreams - Uddingston

Staff made themselves available without being pushy. They asked appropriate questions to determine our needs and showed us several alternatives, explaining the differences between each one. The sales process was quick and the next steps clear.

We tried another couple of well branded shops within the retail park, but felt walking into dreams, the simple setup of colour coding the type and showing firmness, made it easy to distinguish with what we we wanted. The sales rep Chris explained he had recently started the job, but was on the ball with any question I fired at him and listened to what I wanted. The sales reps in the other shops were not listening to what I wanted and felt like I was being directed to the mattresses they needed to get out the door. I believe I have made the correct purchase and was happy with the offer given by store. I would highly commend the store and Chris for the pleasant experience. I have already passed recommendations onto my family and friends.

The service I received from the staff

When I arrived in Store I was approached by a lovely member of staff who was very help full he explained everything to me about the bed I was then asked to take a seat to place my order and offered tea or coffee .

The staff at the Dreams Uddingston store were very knowledgeable about all of the available products and extremely helpful throughout. I would shop there again in the future and would highly recommend it to friends and family.

Friendly and not pushy staff also clued up on products

Sales assistant (Megan) was excellent - we've been looking for a new mattress for ages but been put off by sales assistants in all cases. Megan was the right blend of genuine friendliness, not too pushy. She gave us time on our own - provided advice and assistance when necessary and made the whole purchase pleasant. We even ended up buying aftercare and other products thanks to her

Very friendly staff who explained the layout of the items and what the colour coding meant. Asked if I needed help but did not appear pushy to sell. No log waits once the products were chosen. Good choice of delivery dates.

The assistant Kathleen was very helpful and listened to my needs. She spent some time with me and I didn't feel pressurised to buy. She explained all the springs and fillings of each mattress.

I was extremely happy with the quality of the beds also Kathleen who served me was extremely knowledgeable about the product. She was also very happy to help me.