Dreams - Uddingston

Assistant was able to help me find exactly what i was looking for and was very helpful and friendly.

I was Highly Satisfied with my shopping experience because staff allowed me privacy to check over stock on show and as soon as I was ready to speak with staff they were on hand to assist. Kathleen was very friendly, knowledgeable and so helpful that my shopping experience resulted in an order for Dreams. Validation Code B134. My one and only concern (which I voiced to Kathleen) was the delivery charge of £39.00. This charge nearly made me re-think placing my order. Why is this charge so high? Other large home deliveries I've experienced have been in the order of £9.99 which is more acceptable. I wonder how many orders Dreams have missed because of this extra expense. I have yet to take delivery of my purchase - maybe then I can say my experience was Extremely Satisfactory.

I had been looking for 2 mattresses for a while and the choices were a bit overwhelming to choose but when the salesgirl helped me in dreams she encouraged me with options that were easy on my money and practical. She also told me about insuring the mattresses and it came with free mattress protectors,which was great as I would have bought the protectors anyway so my mattresses are now insured for 8 years.

You're colleague Elaine was a delight. She has a warm, friendly and extremely approachable personality. She made us feel very important and was eager to help us choose the correct bed for our needs. She showed us 4 mattresses and talked us through the benefits of each while we 'tried' each one. She encouraged us to try them again as we were unsure. She helped us narrow our choice to two. Then pick the most comfortable. We had and outstanding customer experience thanks to Elaine. We also kept her past her finishing time but Elaine was not in the least bit worried about that. We continued to build our excellent relationship while she was completing paperwork. It was one of the best shopping experiences we have had for a large item that I can remember. Your company are very lucky to have Elaine as a colleague.

We are returning customers - 4th purchase from this store. We went back because we were pleased in the past with service and purchases.. This time was also excellent service..

Excellent costomer care. The assistant Elaine had great knowledge of beds,and the products we were looking for.

I found Chris a pleasure to deal with. He provided a great welcome on the mat, he listened to my requests and provided a great result. His product knowledge and information about detailing delivery and outlining all the information on the final document. He also asked during our visit if we required any pillows, duvets, or bed linen, again I was able to buy a bargain duvet, which pleases me very much. This young man is big asset to your organisation, and I am confident he will bring a lot of sales to dreams.

We found exactly what we were looking for and were really pleased with the way in which the staff dealt with every aspect of our visit. So much so that we decided not to look elsewhere for a mattress. Also we decided to purchase not one but two mattresses.

Kathleen was very informative about the items I was looking for andnvery helpful

Elaine was fab and knowledgeable asst she tryed hard to understand what we were looking for and guided us around what mattress we require and why let us try them out from cheap to expensive and let us have the choice in doing this we knew she was treating us as individuals and not a sale . We willdefinitely be back to see Elaine