Dreams - Uddingston

We were very satisfied with the helpful assistants. Our assistant on this occasion was Dionne who was most helpful in supporting us choose the right strength of mattress for our needs and also on correct pillows to use. Dionne was most professional and friendly during our visit.

On entering the store we were greeted by a friendly assistant (Elaine) who chatted breifly in general terms and then specifically on how she could help us select a bed we had in mind. We had already selected the type and possible headboard ( via the web site) and after showing us the mattress and headboard we agreed on the purchase . We moved over to a desk and received coffee and shortbread whilst the paper work was completed.The transaction was completed and a delivery date agreed. All in all a very satisfactory process efficiently completed by a very competent sales lady.

Very helpful courteous advice from sales staff. Good knowledge and explanation of goods and options. Very efficient processing of order, and timely delivery.

We got excellent assistance from one member of staff initially (Megan I think) who helped us through the initial thought process. We then went away and had a think about it but returned after having seen what other shops had to offer. We were disappointed by both the layout and service offered in both of your competitors. Kathleen then helped us finalise our decision and process the purchase.

The staff member Ashley was very knowledgable about products and very forthcoming with information and as a result of this we feel we have chosen the right bed, she was very friendly and patient, she did not make it feel like a chore. Although the store was very busy there was plenty off staff on the shop floor to provide great personal service to everyone.

This was down to the service we received from one of the sales assistants -Ashley. She had excellent knowledge of the products she was selling and she offered us many choices within different price ranges.

I was served by Ashley who was wonderful. She asked me what product I was interested in and took time to explain the difference of each item. She then gave me time to look at each item and then test them making sure that I had pillows to make sure that I made the right decision. I was never under any pressure to purchase the item but I did. Later that day I returned with my daughter and purchased a bed and mattress and again served by Ashley. Very professional and friendly manner.

I found the Staff magnificent, with a excellent service, good quality service and the staff (Kathleen Kee ) 10 out of 10 for service.

We have shopped at dreams in the past and we're impressed with customer care. We have been pleased with Elaine help each time. It was good to deal with someone familiar again.

Sarah assistant listened to what I wanted and assisted in obtaining same