Dreams - Uddingston

Gerard the sales advisor was very helpful and explained the product to me extremely well on how to assemble it.

The store staff were all very welcoming. The staff were very knowledgable with the products and took time to ensure we tried the product and helped narrow down to reflect our needs. The staff were very observant and identified that my boisterous 22 month old was deflecting our attentions. Julie built a rappour with our son and also provide a balloon which gave my husband and I time to try the products and ask questions. Julie also gave us time to go back between product to reflect on what would suit us and also kept our son engaged to enable us to do this. This is above and beyond customer service. Also Julie included my son when trying out the mattresses. Having tried other branded shops, the experience we had in your store was excellent!! The care and attention we received was above and beyond, with all members of staff. The store was definitely a team and we were made to feel included. I'm note sure if you have a standard customer care plan, but this store is an ambassador for fantastic customer care and not just with my family units but it could be seen with other family units within the store.

Ashley was very profesional and knowledgable about the product. She was very helpful and easy to deal with. Also the store manager Julie was very friendly. I had my 83 year old mother with me and whilst I was being served by Ashley,Julie made my mum tea and spoke with her. The comment from my my was both girl were very nice and pleasant. The customer service given by both was excellent.

Ashley couldn't have been more of a help! Thank you

I was highly satisfied with my overall experiance at deams Uddingston. Gerry who was helping us was very helpful and showed us round a number of beds, mattress and pillows to help us decide what was best for us.

the staff where great Kathleen made me a cup of coffee she had a lot of knowledge about the beds and mattresses she got us to try out different beds to see what one would suit us most we picked the vitality therapur bed just waiting for it to arrive

Ashley was extremely helpful and friendly. Explained about the mattresses making sure I picked the correct one.

Ashley was a friendly , cheerful and highly knowledgable salesperson . She made the experience of shopping a pleasant and relaxing one . I found the service impeccable and have recommended the store and the service to friends who I believe one has taken my advice and also used the store .

The staff member (Ashley) who offered me assistance was friendly and knowledgeable. She spent time with me to find out what I was looking for and showed me where to look. She then allowed me to look around myself and told me to let her know if I needed further assistance. She was responsive to my needs and noticed when I had finished looking and needed help. I had my young children with me and she acknowledged them and gave them balloons to play with. She processed my order quickly and explained everything to me. I will certainly return to this store when the service is of such a high standard.

dreams was the 3rd bed shop i had visited that day but by far the best in comparison! the sales assistant gerry was very welcoming and friendly giving us all the information we needed to help choose the right bed for my 4 year old son. we decided to visit another bed shop before making our decision but regretted it as soon as we entered as the sales assistant was very pushy unlike gerry! so we returned to dreams but gerry was busy. we were offered a coffee by another assistant chris whilst we waited which we accepted it was just like being at costas. once gerry was free he very kindly went through all the information again confirming that i had make the correct choice. he explained about the cover offered which we also took and purchased a new duvet and pillows which were also a fantastic price. i felt at ease and was extremely happy with all the service given and will definately be back to purchase in the future.