Dreams - Uddingston

Before I can I came to dreams I never really knew much about mattresses but my experience in dreams opened my eyes. Elaine took the time to show us around and try the difference between each matress. She was extremely helpful and friendly.

Great customer care and good quality products

Mark was very friendly, and his knowledge of products was great. I like the way the bed were colour coded of which type of firmness the mattresses were.

I intended to pay the balance 48 hrs prior to delivery. The web site was down . I left 3 messages at the store. I contacted the number on the web site. However, was unable to pay balance.Therfore I called into the store on my way to start my night shift to pay the balance. I was informed that my bed would not be delivered on the arranged date as the balance not being paid. I was not satisfied that this could happen. However being fully aware that it is not the staff on duty who is at fault. However , ELAINE pulled out all the stops and went the extra mile. Balance paid and bed delivered on time. As far as I am aware Elaine went in to her work early to resolve the situation . A big thank you to her as I would have had to wait a further 5 days for delivery, and the bed was required before that . Thank you ELAINE for your help much appreciated . Mrs Ellen Watt

We were looking for a winged kingsize bed that displayed a lot of class and was very well made to a quality high standard. We found this after speaking to a member of staff who took us over to the king size Atherton on display. We had previously seen this bed on your website and my husband liked it, but I wasn't too sure. But on actual physical viewing in person it was exactly what I was looking for. The bed is in a beautiful elegant cream linen like fabric with a gentle subtle sheen to it and has a stunning studed finish detail on the outside of the wings that gives it that gently touch of masculinity which we both really love. All staff we spoke to have been excellent with guidance, advice on suitable mattresses, not just for the bed, but also for myself as I have a physical issue. My Physio also advised a quality pocket sprung mattress which I found with the Wakefield. The speed of the service with regards to being offered a coffee while we arranged payments and finalised arrangements was a very welcoming and nice touch. We felt we received a super service from a high end business and would absolutely return again in the future.

The sales assistant, Kathleen, and manager we spoke to while in the store couldn't have been nicer. They were keen to assist but also gave us time to chat and discuss our purchase without feeling any pressure to buy. We felt valued as customers and that the staff were attentive to our needs - not just looking to 'get a sale' as some assistants in other stores can.

I am highly satisfied because the assisstant ,Kathleen,was really helpful and found us what we where looking for at a reasonable price. She was very knowledgable about all the beds and mattresses and would definately buy from her, and dreams again.The quality of product seems good to and would recommend Kathleen and Dreams to family and friends

The 2 members of staff dealing with us were friendly, helpful and not too pushy in their sales pitch and they could not do enough to help us , we had checked with other stores in the area and because of how pleasant the staff member was made us decide to come back and make a purchase in dreams. The staff members were ASHLEY AND MARK. Very helpful and pleasant, top marks to them..

After explaining what i was looking for i was shown what was available. I wasn't persuaded that something different would suit better which is what i liked. Being a sofa bed the assistant Julie demonstrated how easy it was to set up etc. I then visited other outlets to see what was available but was drawn back to Dreams because of the service. julie was with another customerat that time but Elaine took over and i placed the order with her. With having been recently bereaved i was pleased with the treatment i received which made my purchase easy to deal with.

Helper was excellent