Dreams - Merthyr Tydfil

Could not fault anything while in the store in pentrebach a good knowledge of all items I was interested in and very very pleased with their seven thought even my telephone enquires before hand

Customer service (Kelvin) was good and not overbearing. Kelvin assisted us when needed and gave useful information when needed. All staff members were very welcoming and accommodating without being too pushy.

It was local staff on hand to explain all beds

Approached promptly by assistant Claire who was extremely helpful and satisfied all our requirements happily and politely. Came away happily with the prompt, efficient and pleasant service. Will definitely return if further purchases required.

Every time I go to dreams I am assisted straight away staff are very knowledgeable and friendly, I have a nice cup of tea which makes it feel like a family visit rather than spending money, Wonderful environment.

There were a lot of mattresses available which allowed us to make decision after we had sampled each. The staff were really friendly and extremely helpful displaying good product knowledge which helped us in deciding which mattress best suited our requirements. Even with the time passing the official store closing time whilst our transaction was being processed, the staff we pleasant and extremely cooperative and asked on a couple of occasions if we would like refreshments while we were waiting.

Kelly was excellent and very patient. She spent a long time explaining about the mattresses and which one would suit our needs. She gave us time to consider our options without making us feel pressurised to buy. Eventually we found the perfect mattress for both of us.

Very good and professional service

Friendliness of staff, made us aware they were available to help but left us alone to try out the beds. Sales staff gave us sound advice on bed type and differences between types of mattresses.

Happy with the service, second visit on looking around elsewhere. Third purchase from store for our house in last 8 years. Staff friendly and helpful. Able to take mattress on this visit as rolled up. The female assistant Kelly even carried to our car.