Dreams - Merthyr Tydfil

Mark from the Merthyr store was excellent very helpful and did all he could to advise.

Hadn’t bought mattress for many years apprehensive to go to a bed store not wanting a hard sell but we were so wrong and so glad we did as Lee helped us select a mattress and then unexpectedly we chose a divan and headboard his service was outstanding as was his patience we had a 2 hour visit with him which only felt like half hour he was so knowledgable and was helping us rather than pushing us went back next day with few more questions saw Amy and her service was as excellent as Lee we had to purchase that day as our plans had changed and couldn’t go back to see Lee purchased mattress divan and h/b and we were so happy to have gone through this experience we don’t know how we would have selected the mattress on our own these members of staff need to be highly praised for their level of service

Salesman was outstanding

so knowledgable

Impressed with the technology to assess our type of mattress Safe environment Friendly, efficient staff

Staff at dreams were very helpful and polite.

We had a pleasant shopping experience from the time we entered the store. Mark was very knowledge and efficient but not too pushy. He explained all our options thoroughly.

We had a quick look around the showroom and then approached Clare for more information. She was extremely knowledgeable about the products and extremely helpful. Showing us on her computer screen the different options and styles. Also enlarging the picture for my husband to see more detail. She was clear and precise in giving us details of how and when we would have our delivery. She was very polite, friendly and approachable.

Amy at Merthyr Tydfil store was friendly and seemed to be an expert in her field. She was able to quickly identify what bed/mattresses we required. She is a credit to Dreams as she gave a great customer service.

Mark approached us after we had a sufficient amount of time to look round ourselves. This gave us the opportunity to have a feel for ourselves first and not be approached as soon as we walked through the door. As soon as we told mark what we were after, he was extremely helpful and showed us a range of products in different price ranges. Very helpful and friendly!