Dreams - Merthyr Tydfil

We are extremely satisfied with the customer service that we received from the dreams merthyr store, we were served by Kelvin, who was very polite and helpful, with great advice and knowledge, he was very helpful with our purchases, no pressure into buying something we did not want, even offered us refreshments while we decided and made our choice.

My husband has health problems so we required extra attention when choosing a sofa bed which would be adequate to meet his needs.We were given a good demonstration of the product by Kelly, the assistant, and given time to make our decisions. We were seen to with respect and understanding.This was at the Merthyr Tydfil store.

The staff member was very helpful and he gave us all the information we needed. We were able to have a look around and ask for assistance when needed, we picked out a single bed and mattress along with a king bed and mattress. When upon placing the order there was a few technical issues but the staff member talked us through how the order would happen to help us feel at ease.

We were greeted by two members of staff, Sion and Claire, who were very welcoming. Claire served us and listened to our reasons and needs for a new bed. She was clearly highly knowledgeable about your products and their suitability for us, which was reassuring. Sion was also very pleasant.

Claire was excellent - put us at ease, had plenty of time for us and explained everything really clearly

Sales person was very helpful and not too pushy in terms of hard sale. Very knowledgable of the product which allowed us to make a decision to purchase.

The advisor Sion was highly knowledgeable and spent time understanding what we wanted and letting us try different mattresses.

very helpful and understanding as we had our 3 small children with us

Claire was especially professional in ensuring she understood our needs. She was very knowledgeable about the product. Her customer care today was exceptional.

I'd done a little research beforehand, craving a super kingsize but knowing I'd have difficulty getting upstairs. Sion was knowledgable about your range and pointed me in the direction of a zip type mattress that would help alleviate this problem.