Dreams - Merthyr Tydfil

Really nice welcome with great explanation to recognize what we were looking for. Good knowledge of the products and very pleasant manner from Kelvin who did not pressure us, but kept us informed of all the different offers available and the different permatations on the beds and mattresses.

Kelvin greeted us at the door and was very helpful in directing us to the beds which would suit our requests. He allowed us to test the mattresses without any high pressure sales. A very comfortable experience, which gave us time to discuss the best products for our requirements. Kelvin returned to us when he spotted we were ready to make a purchase and checked we had no further questions for him. Completion of the purchase was very efficient.

We were approached in a friendly but professional manner. We were able to have a look around at our leisure, but when ready, asked for assistance, which was prompt and helpful. Over the years (30+) we have bought all our beds from Dreams, very often the Merthyr store as it is convenient and we have often picked up what we wanted immediately, we have always had a van!

The service was excellent kelvin couldn't do enough he went through all the different types of headboards with colour options and even made us a coffee nothing was to much trouble and made to feel very welcome.

Staff were great helped us with everything and we took our time! Could not have asked for better.

Friendly staff

Kelvin was very helpful and friendly and proffessinasl

Very good and professional service

Friendly, helpful staff but not pushy. Good selection of beds at competitive prices.

Customer service was very good and there was a good range of items, and very well displayed