Dreams - Merthyr Tydfil

It would be helpful to have a comparison of products - I was buying a mattress and couldnt see what the difference was in them except for the price

Overall I am extremely happy with the service, guideance, knowledge and price. We purchased our first bed from dreams in 2004 and have returned to buy this bed as I believe dreams provide quality!

The salesman was just too much. He was very nice and had a lot of knowledge but he would just not leave us alone - he'd disappear for a few minutes and be back, we didn't have time to discuss or breath and he would be back. Also the free mattress protector was waterproof, I have never slept on anything so uncomfortable before, it was noisy and made both myself and my husband sweat all night. Needless to say it was taken off the next day. Overall, though we are happy with the mattress but ended up paying for a more expensive one than we had originally been looking for, so I suppose you could say that the salesman did his job, even if it was in a really annoying manner.

Helpful salesperson did not feel pressured Kelvin had good product knowledge

At the of ordering we were under the impression supported by the sales staff that Revo K H/B purchased with bed was at a discounted price of £95 as shown mark down in the store as previous displayed in Store. However, this was not reflected in the order confirmation notice handed to us and subsequently emailed later on the 2nd October. While we assume that we now receive a new headboard it is irritating that we did receive the discounted price we were under the impression we would received. While accepting that we should have checked the itemise Cusomer copy from what we were verbally told we were of the understanding that we not paying the £179 for thr H/B and the total cost to us should be £84 lower than we ultimately paid.

Just found the prices on certain products too expensive

It's a bed shop, I wanted a bed, I bought a bed, therefore highly satisfied, they had the mattress I wanted and at a good price because of the 30% off

I would only be highly satisfied if the beds were half the price

The overall experience was really good. We only came in looking for a replacement mattress and there was a huge selection to choose from. The representative who dealt with our visit was helpful and not too intrusive. There's nothing worse than a representative stalking you around the store trying to jump out on you to make a remark about a sale on something or other that has no relation to what your looking to buy. In store the salesman first understood our needs and presented our best options - he even made a recommendation which in the end was the one we bought. He wasn't overly enthusiastic like most jumped up salesmen but was very friendly and professional and shared his knowledge of warranties and replacement options. I would definitely visit my local branch again whenever I'm in need of bedroom furniture; or indeed a new mattress in a few years time. "Replace every 8" and all that!

Will only give highly satisfied after I've tried your products for at least 30 days.