Dreams - Brighton

friendly staff

When we walked into the store, Guy walked over naturally, and without any sales talk (so refreshing). We explained what we wanted and Guy showed us a range of beds, and also explained the differences, and made it easy for us to make an informed choice, it was all so very easy and natural.

The assistant was very helpful and knowledgeable and the whole process was straightforward

I was looking a a mattress which was less firm than my existing one. The assistance suggested I try their testing bed, which clalibrates how you sleeping then decides what sort of mattress you require. This made choosing my new mattress as it narrowed it down to 7 instead of 30 plus. The whole shopping experience lasted less than 1/2 hour from walking into the store then out again!!

Very knowledgeable and helpful sales manager

Myself and my partner were first assisted by Martin at the Brighton branch, he was knowledgeable and really went above and beyond to assist us, he was also supported by the rest of the team in the branch, a young lady who's name i didn't catch helped us understand the different types of beds and also Steve got involved at the end to show us available colours for our chosen bed online as there wasn't one displayed in store. It was actually Steve who took our order over the phone once we had a think and he was very helpful and friendly and the process was quick and easy.

My self and my husband,were very impressed with the service and attention we got from your staff.As soon as we entered the dreams shop,we were seen to.The young lady was very caring and listened to what we wanted.She showed us all the different mattresses,and what one would be best for us.She showed us all the different beds,and what colours they come in.The young lady made it so easy to pick exactly what we wanted and needed.So from start to finish,she tended to our every need,it was a pleasure coming to dreams,and I will certainly tell my family and friends how excellent dreams was. So thank you.

The person who served me (I can’t remember their name but they were young and blond with a short haircut) was a brilliant salesperson, efficient and full of knowledge. They really read my situation quickly, brilliant customer service that is rare these days.

Martin at the Brighton store was superb. He made sure we were comfortable and provided excellent customer service. His knowledge of the products helped us to choose a mattress we know we will be happy with!

Very friendly and knowledgeable service, quick and easy transaction. Felt safe covid wise, and listened to about our needs.