Dreams - Gloucester

Great service

Made to feel welcome no pushey salesman very relaxed buying experience even offered a coffee well recommended.

We met with a very helpful gentleman who spent time showing us what was suitable for our needs. We were not rushed and provided with a coffee while we debated what was available. The service was excellent!

The manager in the store was very knowledgeable and also very helpful without being pushy. He gave us all the assistance we required and left us to make our decision.

Came away with what we wanted and money off

We were highly satisfied with the service we received from Shaun in helping us choose the correct bed and mattress.

James was a brilliant customer service person, he introduced himself, asked us if we would like to try the sleep machine, helped us to use the sleep machine, indicated the beds it recommended and left us to try them, he did not hassle us or push us but if we needed to ask a question he was right there. He said take as long as you like and try as many as you like, it is quite a big decision. This is the type of service we like, we hate being pressured/hassled. He was very knowledgeable when we asked about pillows, and also the mattress protectors, he didn't try to push the most expensive products but listening to our needs. We decided not to go to the other local bedstore and made our purchase because we liked the product and James.

The salesperson wasn’t full on sell. He explained a number of mattresses and let me choose the one I felt was right. No hard sell like other companies

Help us come to a decision on a mattress by pointing out 3 ideal mattresses for us to pick from, once we tried & narrowed down which we liked the most, she made the following process for us & made to feel welcome, would be recommending it to friends & family to go there

I found the service, friendliness and helpfulness of then store and assistant very good. All my questions were dealt with satisfactorily and I finally got the product I was looking for.