Dreams - Gloucester

At first I went to the store next door, which is bensons for beds, nobody approached me and I was in the store for almost 10 minutes. Customers that came in after me where approached before me, I was the only one shopping in store on my own. I then decided as they didn't want my custom, I would go to dreams, next door. I was approached by 1 member of staff who said hello, then by another who helped me find my mattress, with great ease, and helpfulness, with no pushiness. Just what a customer wants.

Mike was very helpful without being pushy.

Louise (Gloucester branch) was very efficient and helpful, polite and professional Answered all questions thoroughly and offered assistance without being pushy Louise is a credit to your company

The assistant whilst, busy spent as much time as we needed in helping us find what we needed

All very efficient and the lads who delivered the product were spot on, Matt & Adam

Friendly and knowledgeable staff catering specifically for our needs within our budget.

Not pushy at all. Fully understood what we wanted and gave numerous options.

Although we knew what we wanted, the dreams computerised mattress system confirmed this. We were shown several options and the sales assistant gave us lots of information which was helpful. As we have both working in a customer facing role in retail we were very impressed with the sales assistant and we treated with the utmost respect.

Jordan was very friendly and saw I was drinking a coffee and asked me if I wanted another. He got me another. He built up a good rapport with me. Thanks for the professional service especially as it was boxing Day and like most people would rather be at home.

Very helpful staff member delivery men very good worn shoe covers very quick and even put mattress back on bed