Dreams - Gloucester

Our shop assistant, Shaun, was very persobable without being intrusive. He listened attentively to my husband's and my very differing needs when it comes to a mattress (we're very different in size). He suggested we use the newest technology mattress scanner thingy which was very interesting. Having explained the scanner's decision to us, he led us to several different mattresses to try, and even gave us pillows to take with us depending on our sleeping style (side sleeper/front sleeper). He took us to mattresses of differing price ranges, explaining the pros and cos of each type. He then left us to our own devices to discuss the mattresses we'd narrowed it down to, but only after offering us a coffee. My husband and I decided on our mattress and Shaun explained to us the delivery options and prices, before throwing in 2 free pillows. Despite having spent a lot of money, my husband and I both left the store smiling and can't wait for our new mattress to be delivered. Thank you Dreams and Shaun!

The excellent service

I was given very good assistance and the information I needed to select the right product for me.

With the help of the assistants I ended up with a good quality bed at a reasonable price. It wasn't the type I had first planned to buy but I changed my mind and I am well pleased with the ottoman bed I finally decided on.

We were very happy with our service James at the Gloucester store was fantastic we were very pleased

Louise was amazing!

Staff brilliant and helpful

James wasn’t pushy. He interacted with our 5 year old well. Offered us teas and coffee and had a good chat with him

I felt that louise was very friendly, helpful and approachable. I enjoyed the experience and very much appreciated the free pillows and take away coffee! I have shopped here many times before, always go into store and definitely recommend.

Louise was available to help straight away. She was polite and knowledgeable and non pushy