Dreams - Gloucester

Shaun was very knowledgeable and helpful at all times without making us feel pressured.

Lots of information giving to ensure we had the right product for our needs

Very friendly staff

Excellent customer service, good knowledge of mattresses, didn't rush me and gave me time to talk it through and consider the options

Freindly staff good sense of humour Knowledgable

We were helped by - I hope his name was Sean, who had excellent knowledge and suggested various items and price ranges; he was extremely helpful

I was given the information I needed to identify a number of beds that might suit me and the opportunity to try each of them until I could make my choice. Both of the 2 assistants in the store were friendly, helpful & knowledgeable but left me to make my own decision. There were a good number of beds to choose from.

The store was very neat and tidy. The hot chocolate was very very nice (and came in a normal mug as opposed to a disposable cup which I appreciated for its environmental consideration). But mostly because I felt the assistant was the perfect balance between willing to help and offering to let me think in peace. He listened to my criteria, took it on board and offered suggestions. Not once did I feel like I was being pushed into buying a more expensive bed just to make a sale which was what I was expecting (especially as their competitor is right next door - I thought their sales tactics would be more aggressive).

The dreams assistant Louise was extremely knowledgable approachable n helpful

Louise demonstrated the sofa bed, gave us options and helped us decide