Dreams - Gloucester

The guy who showed us round was so lovely. His name was Jay. He was very honest, didn’t pester and had a laugh with us

Louise greeted us with a smile on arrival and assisted all the way through to completion of purchase. She and her colleague were extremely helpful on our visit to the store and cant wait to take delivery in a couple of weeks. Thanks guys Gem & Alex

Excellent in store service. Weren't hassled by staff but were assisted when we wanted help. Used new machine to assess our sleeping positions etc to aid mattress selection. Shaun was very knowledgeable and helpful. Pointed us in the right direction regarding available products and then gave us as much time as we needed to make our selection - advising us along the way as necessary. A very pleasant experience.

We popped in just to have a look as we're planning on going to a few stores but Louise and the store manager made the process so easy there was no point us going from store to store. We told Louise we we're looking for a beige/champagne coloured bed with high headboard, super king, no foot panel and it must have Ottoman storage. She walked us straight over to the exact bed then helped us pick the mattress using the sleep simulator. The original matress was approx £3k and we we're thinking of trying an eve first but then Louise and the store manager showed us the different Tempur mattress's and got one which felt the same but was £800 less. They also included some free items but we're pushy about selling add on items. They made the whole process really easy and I think we we're in there no more than about 30 mins with a new bed on order. I would highly recommend Dreams but in particular what made it for us was Louise and the store manager so we would recommend seeing Louise to our friends.

Louise was very knowledgable and we were fairly difficult as both wanted different things from our Mattress. Louise helped satisfy both of us

Very knowledgable staff. Friendly, attentive and not over pushy

Louise was very helpful and friendly

The assistance and service we received was knowledgeable and considerate of our requirements. Not over powering or pushy, but available as and when we needed assistance. Making the whole buying experience a pleasurable one.

Both Alan and Shaun were very welcoming and informative. They were both very helpful and weren't pushy salesmen. We weren't pressured at all and instead feel like we were educated and allowed to make the best decision for us.

Staff were extremely helpful, had good product knowledge, were prompt to offer assistence