Dreams - Gloucester

Friendly, good knowledge, no pressure, ability to buy a mattress under a trial period. Value.

The salesman was very polite and extremely helpful. He had very good product knowledge and advice. Rated A+

I went to a rival store next door and was not approached by a member of staff. On entering Dreams my 7yr old daughter and I were greeted by Shaun who provided excellent service. He listened to my needs and went through all options for a mattress without being pushy. He was polite and courteous, smart in appearance and had a lovely manner. Coffee was a nice touch and my daughter enjoyed the hit chocolate!

The store was quiet but not desolate. The staff may not have been busy but looked happy to be there. The approach was fairly timed and the conversation was professional and helpful. The knowledge came across to be sincere. Often sales people make details up to fill the gaps. This professional was honest and made attempts to hide any information. All the products types that we wanted to see were available in the store so we could interact and rate the quality. The place was tidy and the cups within which we were served coffee were clean. The coffee was offered and made by our sales professionals colleague and it was especially good to see two colleagues supporting each other and not in a rivalry for the business. I am a sales training professional and I enjoyed this experience. Well done! A huge improvement on a story I could tell you about one of your sales assistants many years ago. In fact, that previous experience put us off your store for quite some time. Now I can promise that we will consider your store again. I personally like to build loyalties with retailers, so I do hope that the rest of this experience will live up to the standard already set to provide a seamless one!

Alan, was well informed about the products and encouraged us to sample various ones to help us make a decision. He did not try to directly influence our decision making, but gave us sufficient information about each product and time to consider, so we could make up our own minds

Muhibul Islam assisted me as soon as I walked though the door. He listened clearly to what I wanted and showed me the best products. He wasn't pushy at all which I liked. He had great knowledge and allowed me to take my time deciding what I wanted.

First class service from start to finish, not the cheapest around but I believe you only get what you pay for, well done to you all at dreams extremely satisfied from start to finish.

Immediate polite greeting when entering the store, excellent product knowledge, ease of sales talk, no sales pressure, given plenty time to make decision on purchase, sat down with a drink and discussed pending purchase at ease, highly satisfied with sales assistant felt totally at ease discussing purchases. Would highly recommend this store, thank you.

BRILLIANT SERVICE FROM EXCELLENT ASSISTANT ALAN, NOTHING TOO MUCH TROUBLE

JAY the assistant provided an appropriate level of service, was knowledgable, resourceful. There was a good range of beds. Parking was easy.