Dreams - Gloucester

Initially it was very difficult to get help as dreams prides itself in not reccomending products But in doing this the customer does not have a clue where to start or what to go for Luckily for us Jason came over and explained how it works got me and my husband trying out beds and explaining why one is more suited than another due to our size, male,female etc ultimately it was our choice and we narrowed it down to 2 Jason was the only one that helped us you need to get your staff to interact with the customer more I’m not saying tell them to tell us what to buy but at least help us to understand the differences between the mattresses he is the reason we bought instead of walking out Unsatisfied and totally lost I have done this several times in your shop and I would have done it again had Jason not helped us that day.

The advisor was attentive and friendly and not at all pushy.... I did not feel like I had to make a purchase, we felt like he was more interested in helping us make the right decision for us...

Good service

Good

Michelle listened to what we wanted and gave us excellent help and advice.

Busy sales day and the lady serving us after just returning from maternity leave added the extra personal assistance required, not treated just as another customer. Thanks Gary and Karen

Brilliant customer service from the old man, he was superb and a asset to the team. Very friendly and helpful. Looked after us and I’m very happy. Thank you :)

Our assistant gave us exceptional customer service and was very knowledgeable, informative and helpful, Michelle was very friendly offering us drinks and giving us thinking time, she was extremely professional.

My wife and I visited the Gloucester Dreams store as we went to look at the variety of the mattresses. Shaun approached us to ask if we were looking for anything particular. We advised him of what our criteria was and soon he had directed us in the area of the type of mattress we were looking for and gave us some good pointers for what to look for. Thanking Shaun for his time and satisfied with our choices we went next door to Bensons Beds to compare pricing etc. From the minute we walked through the door we were asked question after question and offers of discounts to buy before Christmas. My wife and I felt uncomfortable testing only 2 mattresses and made our exit. We both walked back into Dreams and went back to testing the mattresses we previous looked at. We requested Shaun's' assistance again and from his professional sales manner, knowledge and understanding of our customer needs, he directed us to a quality of mattress we bought. Would I recommend Dreams of Gloucester? Yes, and thanks to Shaun we decided to buy from your company. Excellent service and professional sales advise perfect, Thank you.

Alan was extremely helpful and provided sound honest advice