Dreams - Gloucester

The staff were very very polite and attentive without giving any hassle. We were able to look around the store at our leisure but the staff were on hand to answer questions. We were given plenty of time to decide on our purchase without any hassle.

It's easy to find what you want, and the staff was there to help you if you had any questions

Friendly staff and excellent shop floor layout and shop very clean and tidy.

Walked in and explained our problem. Was asked the right question in my view to understand us better. Then showed a good amount of beds to tell the difference between them. Was left alone to make a decision.

Staff very knowledgeable on the range of matteresses available

I was extremely satisfied with the service I received whilst visiting your Gloucester Store at the weekend. We only went to the shop to view a bed and ended up leaving buying a Tempur mattress as well. This was not due to a pushy salesperson but down to the fact that Shaun(validation code 193) who served us was extremely helpful, very knowledgeable, gave us all the options to consider and then in our own time we came to a decision. He was great to deal with very patient and is a real asset to your store. He was also fantastic at interacting with my 8 year daughter. Thumbs up all round.

Entering the store was a delight as greeted politely. Were made aware that help was available if/when needed. Found the product I liked and the colleague had very good product knowledge. This provided me with confidence in looking in more detail at the item. Purchasing the item was a stress-free process. Was offered a hot or cold drink and felt relaxed. Delivery information was explained very clearly and the transaction went smoothly. Very greatful for all the help and guidance I was given. Would defiantly recommend.

Shaun was very helpful, he explained the differences between the different types of mattresses and the advantages and disadvantages of each type. He was very knowledgeable regarding the firmness and supportiveness of each bed type. He was able to match our sleep type to a mattress that matched what we needed. He even provided a specific pillow for each of us and made sure we tried out each mattress. We were then given time to peruse on our own and make a decision we were happy with. This was just the sort of guidance I was looking for.

Jay that helped us at the Gloucester branch was very helpful and friendly! He made me an amazing hot chocolate! Jay gave us some advice on pillows and said that the mattress we had chosen was the right one for our needs! I can’t wait for our mattress to arive now!

Very good customer service, nothing was too much trouble and everything was clearly explained. Jay from Gloucester store dealt with our sale, he was welcoming, didn't want to pest us and was so patient with the amount of time we took testing out every mattress! He then made us a delicious coffee and processed our order. A Genuine chap and a credit to the company.