Dreams - Gloucester

Jay (Jason) gave great customer service, he welcomed us to the store and was really friendly and helpful. Super happy with our purchase, cant wait to go to bed!

The sales person introduced himself, but was not intrusive as we walked around. We asked him for assistance and what our limiting factors are with our purchase and he showed us our options within Dreams. He wasn’t pushy and there was no hard sell, and he was very knowledgeable of the products. Well done!

I was given free rein to try as many beds as I liked. Jay took time to explain the colour coding system and even gave me a proper pillow to use. He offered advice when asked but really did leave me to get on with it. There was no pressure sales technique just a friendly smile and a much needed glass of water (the day was very warm). My partner ended up buying the pillow that was suggested for him to use! I am looking forward to taking delivery of my new bed and mattress!

Efficient service but not hassled

The whole process was simple and everything was explained to us very clearly. After some initial explanation we were able to take our time and ask for assistance when we were ready.

The assistant was extremely helpful with explanations on the various types of mattresses available, guiding us to the right mattresses for us.

As always terrific quality and choice of products at Dreams. Also how kind, friendly and attentive the Gloucester store staff always are. They listen to what your needs are and as a disabled person this really matters. For example, I mentioned in passing some health issues but much later the salesman kindly made a swop to my free mattress cover as he had taken on board all I had said and he realised the standard bedding would not be beneficial for me. I had no idea but he was quite right. Amazing attention to detail. Also despite being in the store past closing time, we were in no way hurried in our decisions. Great customer service . Thank you.

The shop assistant Jay was very helpful and offered us a drink. He checked on us regularly and came straight over when we were ready to order. He answered our questions easily and professionally. The order process was quick and straight forward- he was helpful without pushing extra cost at us. He also stayed past closing time to complete our deal as my mum bought a mattress after my order and he was happy to stay and help - thank you. My mum is disabled and would have struggled to return at a different time.

I was highly satisfied because the lovely gentleman took his time to help me with all my questions and was very patient and was offered a drink which was lovely

The manager of the shop Shaun was very helpful friendly professional, he is the reason we choose to buy in the shop, because he was so attentive and kind and personable, we came back the next day.