Dreams - Gloucester

Very happy an excellent advisor who is well experienced and helpful

James explained everything clearly and allowed me time to try the mattresses. Not pushy either allowing me to make up my mind which mattress suited me.

We were greeted at the door by Jay. Who took us round the store, explained everything well, offered drinks, took our order, was pleasant and knowledgeable.

We were greeted by a very friendly member of staff whose name was James. He put us at ease straight away and made us feel welcome to ask any questions we had and he answered them with full knowledge of the products. He listened to our needs and recommend products for us to try then gave us some space to discuss which bed we felt was right for us. Thank you James for your time and patience. We will be back to see James again soon as we still need two more beds.

Shaun was excellent in both is product knowledge and customer service.

Jacob Patel was extremely experienced with his knowledge of the beds and mattresses we wished to purchased. He showed us comparisons with the different mattresse choices and explained the quality and price ranges. Refreshments were offered to us.

Very good customer service and plenty of time to make choice without being pressured into buying.

I thought Shaun was great - very friendly and informative. Having already been to both Bensons and Furniture Village they did not have a bed to fit my needs (Narrow Ottoman), but having spoken with Shaun he showed me the options and I was loving the hydraulic option so much I went about £300 over my original budget, but ok with that as interest free offered.

We were offered a coffee and were able to relax while we chose the product. Very good knowledge and friendly staff member. Shaun was his name

We felt overwhelmed when we walked into the store as we haven't bought a bed and mattress for about 15 years and didn't know where to start. However the friendly staff transformed a potentially disasterous experience into a very pleasant one. Shaun took lots of time to listen to what we were looking for and then guided us to try (for as long as we wanted to) four mattresses he felt would meet our needs. He was spot-on as all were very good. He bought us refreshments and pillows then left us alone to try them for ourselves. He later returned to answer all our questions and was extremely knowledgeable and gave sound advice. Once we had decided on the mattress we wanted (one of the most expensive but this was completely our choice as Shaun gave us a good choice across a wide price range) he helped us to choose a bed. This was on line as the style we were looking for was not kept in the shop. Again he gave us lots of time to decide and although it was Sunday afternoon, he never rushed us and he would have had to stay late to finish up after we left. He also advised us on other products that could enhance the life of the mattress and pillows we bought. A superb salesman.