Dreams - Gloucester

Very helpful staff (Shaun), met us and found out what we were after and was helpful and not intrusive. He is obviously very knowledgable, and was very easy to get along with. Overall a very positive experience, and a good reason why people should still shop in store rather than on-line, that personal touch and experience make all the difference when you are purchasing an expensive item.

Shaun was very interested in us since we entered the store. He took his time to talk us through the advantages of each product. He was kind and gave shared his experience using one of the beds which was very helpful in our choice of fabric colour. My son was also given a balloon and a kids bag. I am high satisfied with the experience because I was made aware of all the options I have in terms of payment, discounts and delivery. The staff that attended to us was kind but so were other staff members at the store

Very friendly and helpful staff

Staff were welcoming and knowledgeable. Not trying too hard to sell so not in your face allowing time to browse

We were served by Jay. He left us alone when required but was there to answer questions when we needed him. We did not feel hassled - his attention was perfect. I have bought from Dreams before. I always go into the store and check the product and mostly order on line. Please do not get rid of your stores. I would not like to buy a bed without trying it out first.

Member of staff very welcoming and available when we were ready for assistance. Knowledge about the products was extremely comprehensive and gave confidence with our proposed order. Encouraged trying the different types of mattress and explained the different types of manufacture process.

We went to the Gloucester store on the 14 April 2018. James welcomed us to the store and provided us with an understanding of the colour coding in the shop and gave my husband and I the time to browse. Throughout our time deciding which bed would be suitable for us, James demonstrated excellent customer care; his product knowledge was good, no question was left unanswered, he was polite and courteous. We were well looked after with complimentary drinks too. Thank you James

could not fault the service we received from the store and on delivery

We were starting our search for a new bed at Dreams but had planned on comparing other shops. Because the assistant, Jay, instilled such confidence and his product knowledge was impeccable we placed our order without visiting other shops

V helpful sales assistant