Dreams - Gloucester

I had shopped in the store before and was delighted to be served by Sean the same assistant. He greeted us on arrival asked if we would like help showed us all the beds which met our requirements asked us to try them even bringing a pillow which was the same as my one at home. He was helpful without being pushy and offered us coffee and left us (my daughter and I) to make our own decision from the comprehensive range he had shown us. I cannot praise him too highly for his pleasant friendly manner and desire to help.

I prefer to use your shops because they always have the best products and we don't compromise on sleeping. The help we got was concise and learned and we did end up buying the most expensive product in the store but are confident that it will last longer and therefore not be more expensive in the long run.

Our bed we bought is a fantastic product of great value and quality, we were supported effectively in store to find a product suitable to our needs and had an excellent experience and service from Dreams right through to the delivery period, even the delivery men were lovely! Thankyou very much for a great service and product!

It was a very pleasant & knowledgable assistant that dealt with me.

We did have to wait for a couple of minutes before someone was free, but then all went very well...plenty of time to choose, no pressure in any way, all questions dealt with and clear explanations from James, a polite and very helpful young ma

Jay gave us really good assistance and helped us to find the perfect product that we needed.

Excellent service as soon as we entered the store.

We given the information that we required and the time to consider our options.

staff helpful super store excellent products

We were welcomed as we came into the store with our children. Karen asked us if we were ok and if we needed help finding what we were looking for. We had researched online before coming to the store so had an idea of the bed frame. Karen took us to the one we wanted to see and told us all about it, demonstrating the ottoman storage beneath. We did however need assistance on the mattress and with this she was very knowledgable also providing pillows like we have at home to help simulate how we settle on the mattress. We didn’t feel pressured or hassled into making any decisions at all and we tried the bed out several times to make sure we were choosing the correct mattress for us. Overall we were very impressed with the store and how we were all treated. It was a very nice experience as we were dreading going bed shopping as previously we have been pounced on at other shops by the sales people trying to get the sale done. Doing the final paperwork was nice and easy too, with a coffee it was very relaxed atmosphere while the children tried out all the comfy beds 😴