Dreams - Gloucester

The gentleman that assisted me, Shaun, was extremely polite and professional. He took the time to listen to my requirements and advised me accordingly. I knew exactly which bed frame I wanted but needed advice on a mattress. He did not rush me, and let me try numerous mattresses. I was not pressured to buy a more expensive product as had been the case in other stores! I was so happy with the customer service he provided that upon my return home I immediately text my friend to recommend Shaun @ Dreams Gloucester Quays.

The employee who attended to us made the visit worthwhile, very funny and lovely man. Extremely attentive but not too pushy, an exemplar employee!

Greeted in very warm friendly way. Not pressured. JAMES gained understanding of our needs and showed us various matresses, encouraging us to take our time and really try them out. He had excellent knowledge of the products but didnt blind us with science. He got us pillows that suited us individually. When he realised our price limit he was able to still recommend the best available. When we chose he told us about the 40 day approval option, also how to get the best out of the matress by turning it regularly in first few weeks then once a month. We purchased the extra guarentee for 8 years and he gave us a nice matress cover to help protect it. Very happy with the service we received and could see all the staff were very good in the store keeping it tidy and interacting very well with customers. We were even offered coffee!

Sales assistant was brilliant , his knowledge and humour made the experience unforgettable

Both chaps were very friendly, without being irritating. Jay listened to what it was we wanted/needed and spent a lot of time with us helping to find the correct mattress. We were very well informed of the product ranges and did not feel pressured into making a decision. The coffee was very welcome - and delicious!

Friendly helpful staff member who did everything possible to help.

Everything about the experience was so easy..relaxed..informative..and it wasn't rushed or put on. The stagenuinely love what they do and that coupled with knowledge and excellent customer service mAde for a really great experience

The Staff were very friendly and very helpful, nothing was to much trouble and I had a detailed explanation of the beds, with out feeling pressured. Being offered coffee when searching around was very welcome.

I was made to feel at ease within about 20 seconds of entering the store, so refreshing not to be chased around by someone trying to sell me something. I just usually want to exit shops when people do that. Jay was knowledgeable and available when we needed to ask questions. Left us alone to chat and discuss different options when needed. Thanked us for waiting when it got a bit busy. Literally couldn't fault anything. My 3 year old son was getting a bit bored whilst placing the order also and decided to have a paddy, Jay managed to produce a kids dreams toy lorry for him, was already impressed before that but that was the icing on the cake. I never write reviews but this level of service certainly warrants this one. Perfect and exactly the sort of service that ensures I'll be back in the future and recommending to family aswell as friends.

Karen was fantastic. Polite, not pushy, knowledgeable, answered all our questions, reason why online is inferior to that really human touch. Dreams are lucky to have her. Thanks to Jay too for his input, much appreciated.