Dreams - Gloucester

Excellent sales service.

The sales representative was very helpful and knowledgeable. We came away with a new mattress and didn't feel pressurised at any stage.

The salesman was very helpful, polite and easy to deal with and was not pushy. Nice cup of coffee whilst we were dealt with

We felt James was attentively helpful and knowledgeable without being pushy. He gave us time to consider all the options and reach our own conclusions, supplying information as required. He showed great perception of customer needs. We were recommended to visit Dreams by a friend yesterday. I was recently diagnosed with some ongoing spine problems and had been told to find a new mattress. We had been looking for a new mattress but didn't seem to be able to work out what we wanted in spite of a number of visits to bed retailers and online research. James was able to quickly assess our needs and focus our attention on which mattresses might be what we were looking for. We came in thinking we were looking for a replacement double mattress but left with kingsize mattress and new oak effect bedframe - it had been in my mind to go for for that in the first place but had been quite confused before visiting Dreams about what to go for.

Prompt service & very helpful

The assistant was thorough, patient and full of knowledge.

Karen who served us was incredibly helpful showing us around the showroom and advising us on the differences in products. The overall process from start to finish was smooth, she offered us coffee and made the whole buying experience a pleasant one.

The price suited me for product offered

I had. A guy called. Shaun Gomez. He was great I think if it was not for him I would not have bought the bed. He made things easy to understand. And also. I knew what I was getting very clearly. He is a great asset to your company.

My Fiance and I were extremely pleased with the service provided by Karen. There was only one or two questions that caught her off guard but she returned with an answer in less than two minutes. This gave us time to talk privately about products. She offered us coffees and help us around the mattresses and held our coffee cups for us whilst we lay down. Very helpful as we are buying a new house and in the process of all the checks, so we were able to choose a delivery date and then change it if we needed to. Excellent customer service as we asked if we could place the order with 15 mins till closing time and she was more than happy to stay beyond closing time an extra 45 mins to help us out!! Karen was polite and happy all through our visit to dreams and wasn't pushy, she listened to what we wanted and assisted appropriately.