Dreams - Gloucester

Were approached when we entered and given helpful advice and then left to choose the bed we wanted. The staff were only too willing to give advice when asked, even.supplying us with a good quality pillow when trying out the beds. Over all very pleased with the experienced staffs help which ended in us purchasing a new bed.

Knowledgeable staff who were also welcoming and took time to listen to my needs

Jay was amazing! Extremely knowledgeable and professional and was at the same time not at all pushy. He had all the time in the world for us and encouraged us to try lots of different products to suit our individual needs. All of the staff were welcoming and friendly and very polite.

Second time we have bought from Deams, always good service and quality

James was exceptionally helpful without being pushy. Gave us plenty of time to test the beds whilst also giving some really useful advice. Went through lying positions, pillow types, firmness, mattress specs. There were a lot of things he mentioned which we had not considered or been told in other shops.

I saw product on line, so only went to the store to see it in the flesh before I ordered it. The assistant only processed my order, he didn’t give any guidance. A good quick visit.

We had a warm welcome as soon as we came in to the store. James was very helpful and accomodating. We were given plenty of time to look around and allowed to try to lie down on the beds in unrushed manner.

We were treated with great courtesy and patience (I was not really certain what I was looking for!). We were shown three beds - more would have made me very confused - and I was able to lie on each of them and provided with a choice of pillows. Shaun pointed out the different features of each bed and explained the merits of each one. I was in no way rushed and my selection was left entirely up to me. Shaun's product knowledge was extremely impressive. Once I had chosen a bed, I was advised of the various colours available, shown the different types of drawers on offer and then told what was offered in the delivery package, the guarantee and of the chance to exchange the mattress of choice within 30 and 40 nights should it not prove to be the right choice. I have to say that I have seldom received this type of service when making any purchases. I do congratulate Shaun and Dreams for the truly excellent training of their employees.

The young man James who served me was so helpful I feel you need to ring him and congratulate him on his knowledge and helpfulness a credit to himself and to your company so much so the next day I went back to purchase some more bedding and considering your have another bed shop right next door where the people where so rude

Shaun Gomes the assistant who served us was very helpful and informative but not pushy. We felt we could take the time we needed to make an informed decision and had all our questions answered. Excellent customer service.