Dreams - Gloucester

everything was explained in great detail with no hurry in making sure we made the right choice

My husband and I received excellent service from Jay at the Gloucester store who was extremely knowledgeable, friendly and helpful. His colleague James was also very friendly and helpful.

Jay the gentlemen that helped us had a very good knowledge of all beds and pillows that he helped us choose the right mattress and pillows for our bodies !

Simple and was left to search for myself, once given some useful information.

Knowledgeable and friendly assistant

Great customer service

We were not aware of all the considerations required in buying a replacement mattress. On arrival we were given a thorough explanation of what we should be looking for and what should influence our choice and then we were left to browse and test at leisure. The range of technologies and prices was huge and potentially confusing. Advice was always on hand without the feeling that we were being pressured or pushed in any particular direction. We ended up spending more than twice what we intended and although the sale offers drew us to Dreams the eventual purchase did not benefit from any sale promotion. Time will tell if the high price was worth it.

Both store colleagues Karen and James were fantastic with helping us choose, giving us advice and knowing the best products to suit our needs. Both assistants had great customer service skills and werent pushy with the sales, we felt at ease in the store whilst trying products. As we didnt arrive until later in the evening our choosing went past store opening hours, neither assistant complained or fussed, they gave us the necessary time to make our choices.

Second trip after first visit was to find what we wanted. Second visit to make purchase.

the matress was needed by my brother and I accompanied him to help him choose. He has serious mental health issues and gets very anxious very quickly. The store advisor was excellent. Not patronising , helpful, friendly, humourous all of which made a significant contribution to a good shopping experience for him - and me! Thank you - this is not always what we experience!