Dreams - Gloucester

Shaun approached us within a few minutes of entering the store informed us about the colour code system & asked if he could help, at this point we just wanted to browse. When we needed to ask some questions shun was very quick to help us and answer all our questions, he even remembered my partner coming in with her daughter over a month ago while they were browsing which my partner was very pleased about as he was on his own and extremely busy that day. Excellent customer service throughout.

Shaun was an absolute credit to Dreams. We told him we wanted to switch from our current sprung mattress to a combination mattress. He took time to understand our needs, explained the features & benefits of both types of combination mattresses and the same for a Tempur mattress. He took us to each range and explained the differences as we tried each one. He then took us to a conventional sprung mattress so that we could compare and to be sure that we wanted a combination mattress. He then left us to try out various mattresses to see which one we liked, and when we had questions he was able to answer them for us. I've used 'us' a lot - that's because unlike a lot of salesmen who talk to the man he understands that men and women look for different things in a mattress and he spoke to both of us. At no point did we feel under pressure to buy a mattress or a specific mattress. I can honestly say that Shaun is a credit to your company and a consummate sales professional - rich in product knowledge, a great salesman (without being hard sell) leaving us with the feeling of a great buying experience - you should bottle his approach and give it as a 'sales tonic' to all of your staff.

the staff were very helpful and very patient

The person attending to us gave us space to experience the video re the TEMPUR mattress and time to talk in private as to what we felt about the product

Attentive, but not over-the-top service from Shaun. He had an excellent product knowledge.

The staff made us feel very welcome and relaxed. They were extremely friendly and knowledgeable and the complementary coffee while trying out all of the mattresses was nice.

James was helpful, knowledgable and friendly and went above & beyond what I would have normally expected from a salesman. I recently bought a bed from him & it was due to his exceptional service that I returned & asked for him personally.

I original went to Bensons and the service was appalling. Myself and my partner were very pleased when Jay came over to help. He gave us very good guidance on how to choose the best bed and encouraged us to try different beds explaining how each bed was different and how they worked. Jay Helped us conclude that we needed a soft topped bed with lower support as we both suffer from disabilities. Jay made our purchase problem free and what was best that he was not pushy as all. Jay even sorted out a cup of coffee. I showed Jay the quote from Bensons and Jay explained the difference in pricing. Which was helpful because even though the price was cheaper from Bensons we weren't getting the best mattress and we didn't have a head board included in the quote from Bensons. Jay then let us decide if we would like to go ahead with the purchase and my partner said after the advice we received from Jay and the service we received. We weren't going back to Benson's and we are buying our bed from Dreams. As the service was like a dream! The area manager was also in stall and he played of 3 years old son who has DS. Great service and many thanks for the Dream!

Good service from Jay, really knowledgable about the mattresses which helped make our mind up on what mattress to buy. He was patient and gave us time to talk.

Excellent product knowledge by salesman and very helpful