Dreams - Gloucester

Well set out store and classification of the beds

I was not looking forward to buying bed. But it turned out to a really positive experience thanks to Jay & Dreams. Jay was very knowledgeable,helpful,& friendly. I told him what I wanted /needed he listened & gave me the options available to me along with the offers. I am now measuring up for a wardrobe which I will definitely be buying from Dreams

The two members of staff were very helpful but not pushy. Jay dealt with us and he was knowledgeable and clearly had a great deal of experience which he used to guide us through the process of choosing a suitable mattress, without trying to influence our decision. We were given time to try as many mattresses as we needed and suitable pillows were found for us to help make the decision as close to how we would expect the bed to be at home. Both members of staff were very busy as they appeared to be short-staffed but at no time were we kept waiting or pushed to hurry our decision. A very professional service was given throughout.

We went into the gloucester store and we were greeted by a gent called Jay he was very clear on the fact he didnt want to pester but he was there to assist if needed, we walked around the store and then asked for help choosing a mattress. Jay made us feel very confident in choosing our mattress as he explained about how my body needed to be in line and then showed me on another mattress how my hip sat to high, he then left me and my husband walk around the store to feely try mattresses again once we made our choice he was fantastic offering my husband my daighter and myself a drink! Very good service Thanks Jay

We were served by James on our visit. Initially we were seeing what we could get for our money, so told him we were going to shop around - he was brilliant - he didn't pressure sell at all! He was very knowledgeable about the products available and spent a bit of time learning what we both needed from the mattress. He was very friendly, knowledgeable and helpful throughout, making our experience easy, comfortable and enjoyable. The value and service provided by Dreams is far in excess of that of your competitors. It is refreshing that Dreams' sales staff are so knowledgeable and helpful - my husband used to be a delivery driver for Bensons for Beds and they constantly had problems with the deliveries due to the sales staff not advising the customers of the fact that the mattresses cannot be bent without causing damage to them - James discussed this with us and asked what the access in to our property was like. When we were ready to place our order, James made us both a hot drink and asked if there was anything else we needed to know or look at before we started the purchase. Can't praise James' efforts or approach high enough! Thank you.

Jay was very knowledgeable didn't rush us and recommended lots of beds to suit our needs. Very patient and not at all pushy. Will definitely go back to this store for any future purchases.very satisfied with our service.

I felt the price of the item putchased was excellent and the staff member was very helpful

We looked around the shop for a few minutes before we were approached by the sales advisor James. He was polite, knowledgeable and friendly. He was not at all pushy, he answered our questions easily and even offered a drink. Lovely store with great customer service and we would highly recommend.

Jay was extremely helpful. He explained what you need to look for when buying a new mattress. He also went round the showroom with us showing us which mattresses to try and asked my opinion on them each time. He also kept the store open for us even though he was due to finish.

The sales assistant was friendly, not at all pushy, left us to try out and make up our own minds telling us not to rush and providing expert knowledge when we required it. Gave great recommendations on new pillows as well as the mattress. Overall a very friendly enjoyable experience and am excited to receive our new mattress and try out the new pillows. Everything explained in detail regarding the warranty, 40 day sleep guarantee and delivery. Salesman made picking a new mattress a pleasure