Dreams - Gloucester

The store manager Shaun was extremely helpful. He listened to our needs, showed us the different types of bed and helped us choose the right bed for us and not just the most expensive.

Shaun came across as highly knowledgable about sleeping issues in general as well having good product knowledge about the items on the floor. In fact we ended up replacing our pillows as well as the mattress, something we had not really considered in the past. The guidance he gave was invaluable in making the correct decision for our needs. At no time was there a hard sell on any item, the decision was down to us, but felt that we had made a far better decision than we would have done without the help and advice from the Dreams staff.

Michelle Belfit was extremely helpful, polite and friendly. Nothing was too much trouble.

The staff were very helpful.

James the person helping select the correct bed, explained every thing exceptionally well. Taking his time not to rush me into buying just anything, but ensuring the absolute correct product was purchased. Time was not a problem, ensuring he devoted his total time ensuring Iwas fully satisfied.

James was very helpful and explained the options available clearly and carefully.

Excellent customer assistance. Good choice of products. Enjoyable experience

What I needed was there in store and delivered at a time that suited me. It was available within 4/5 days but I needed it in 4 weeks - they accommodated this with no problems. I went in with a mattress in mind but when I spoke to the salesperson, the one I had originally chosen was not the right one - others were suggested which were more suitable, and what was even better, that it wasn't at an increased cost which is normally what happens in store.

Shaun provided knowledgable advice without being pushy which was refreshing. We also appreciated being left to test the mattress and make our own minds up.

The sales assistant, Jay, could not have been more helpful. His abundant knowledge was very evident. We didn't feel pressured in any way but with his guidance we were soon able to choose the ideal products to suit our needs.