Dreams - Gloucester

Very knowledgable sales person in James, not too pushy and genuinely interested in me and my needs as a customet

Plenty of choice,helpful and friendly staff

Jay was an excellent shop assistant. Helpful, knowledgeable while giving us plenty of time to discuss and think about the product. Way above expectations.

James was friendly and knowledgeable

On my first visit, Shaun assisted me and spent a good deal of time advising me on your products and being completely honest on the products not suitable for me. I did not purchase anything during this visit. I returned to the store a few days later and Shaun recognised me and remembered most of the beds I tried. He was very pleasant and extremely helpful and I made my purchase. Validation code - 193

Our assistant, Charline, was delightful, quickly responded to our enquiry and encouraged us to try different mattresses until we felt comfortable. We decided there and then to place our order, which was processed promptly with an agreed delivery date. We had a coffee while Charline explained the terms and conditions and took our details. A gift of free pillows was an unexpected bonus. Thanks so much.

The representative was extremely helpful. Recommending beds etc for our needs. Very good

We were met with a warm greeting of "Welcome to Dreams". We were then allowed to browse the showroom at our own pace without fear of having a salesperson pounce on us. I for one love that. Having said that, the friendly welcome we received told me that help was only a request away should we require it. I am sure that if we had wandered around like a pair of lost souls for too long help would have been forthcoming. Eventually I needed to ask a question regarding mattresses which the very able and might I say charming Michelle answered without hesitation, giving me both reassurance and pointing out the colour of the labels I needed to look out for to aid my selection. Once I had made my selection, Michelle invited us both to sit at the ordering point desk whilst Sean very kindly offered us a drink in the same professional manner that Michelle had shown. Between them, they made the visit to Dreams Gloucester a most pleasurable experience. We completed the transaction with all the various points of the o tract being explained very clearly without fuss. I asked if there was any way I could show my appreciation of the service received. Michelle informed me about Pillowtalk. Great people.

Absolutely fantastic customer service. Michelle couldn't have been more helpful- very personable and knowledgable about the products. Very pleased with my purchase!

The salesman Jay was exceptional in helping us pick the right mattress. He provided valuable practical advice and even pillows, and encouraged us to try out the mattresses to ensure we picked the correct one for us. Jay's product knowledge was extremely helpful and allowed us to select the mattress we purchased. Jay also showed us how to rate mattresses and how to ensure both people get the right support for themselves. And the refreshments offered were really welcome.