Dreams - Gloucester

the staff were very friendly, helpful and knowlegable

Help was readily at hand with the obvious knowledge but was not overpowering and did't feel at al presurised.

i was very happy we were greeted straight away we outlined what we were looking for and was taken to that range of beds the assistant was very knowledgeable and very pleasant she wasn't pushy or rushed she got pillows to suite us both and got us a drink whilst doing the order very satisfied the price was good and also the insurance was very reasonable

We were choosing a bed for my 14yr daughter.Jay, sales asst, was extremely helpful.We visited the store on Sun.We wanted an ottoman bed (small double)-Jay showed us what was available. He then showed us the different mattresses & got both my daughter & me testing them, explaining why certain ones were more suited to her than me.We weren't sure whether to buy a headboard as the bed is to go in front of a window so height was an issue. Again, Jay was most helpful in showing us the ones which might be suitable for us.We didn't purchase on the Sun as we wanted to do a final measurement of my daughter's room, & we also wanted to have a look in Benson Beds (next door).I have to say the difference in customer service was shocking - they clearly weren't interested in us or a sale and, to be honest, we couldn't wait to get out of the store. We went back in to see Jay, wrote down all the details of the bed and said I would be back.We did mention about the appalling service at Bensons. I revisited the store on the Wednesday to purchase the bed. This time I saw Shaun and James - again, I couldn't fault their customer service. They looked after me and explained everything clearly. Brilliant.

The salesman was knowledgeable and attentive to our needs and requirements

James, the salesman, was very knowledgeable, helpful and accommodating.

We were served by James in the Gloucester store. He was very knowledgeable and attentive to our needs. He was informative without being pushy and thumbs up for Shaun the manger for a great cuppa coffee

Jay was incredibly knowledgeable and helpful. Nothing was too much for him and couldn't have asked for a better advisor.

Excellent service all round from James at Gloucester

The sales person was very helpful in a non intrusive manner. He had sound knowledge and did not rush us. He went through all the different types of mattress and gave us sample pillows to try out as we trailed the mattresses. Whilst doing the paper work for the sale we were offered a nice cuppa. Excellent service.