Dreams - Gloucester

Helpful, approachable, knowledgeable, friendly staff. On the phone I spoke to Shaun and in store I was greeted and served by Jay, both equally as described above.

great customer service. friendly staff. went far and beyond to help with what we wanted and helping us make the right choice of matress and didn't loss his patience when we were undecided. his name was shaun.

The salesman was very helpful and informative when required but did not pressure us in any way. His knowledge of the various products helped us understand why we did or did not like a mattress. Also there was a good range of products from which to make our choice.

The sales person was very knowlegable and explained the differant fypes of mattress so i could make the correct choice for me.

EXCELLENT FRIENDLY SERVICE, VERY KNOWLEDGABLE HELPFULL STAFF

All of the staff were very helpful from the minute we walked in the door! The man who helped us, Shaun was very informative and we were made aware of the many factors that contributed towards a good mattress and a good nights sleep! Very friendly service and felt no pressure to buy, would recommend and shop again!

assistant listened to my needs and gave sound advice and i felt he knew his products really well

The assistant was very helpful and explained the different types of mattress. It was very useful to be able to lay on and practically compare each type in the shop. The quality and price of the one purchased was very good and affords a good nights sleep.

There was only one man on the shop floor at this hour in the morning and as soon as I walked in he greeted me and was very efficient and helpful. Very polite and asked if I would like a coffee. I've worked in retail all of my life and its such a pleasant experience to find such a helpful person.

I visited the Gloucester branch and spoke to James (who didn't seem fairly new) and Shaun (the manager). "Highly Satisfied" is an understatement, having had an unsatisfactory experience at Bensons, the way I was greeted and shown around by James was a delight, and he found me what seems the perfect bed. After cancelling my order at Bensons, Shaun was very perfessional and efficient in processing the sale of my new bed, all on the very same day! Having experience in sales and customer service, seeing how Shaun and James treated me was nothing sort of a delight!!