Dreams - Gloucester

The sales assistant was very helpful and receptive. They did not force a sale on us and instead talked us through a variety of options whilst stating that the choice should be based on our comfort levels. They were very clear with the pricing options on a number of choices and we're able to help us narrowness down our search parameters based on our criteria.

Good price and service

The staff were very helpful and friendly. I would recommend the store to all my friends and family

Shaun was very welcoming and showed us the beds we were interested in, giving us time to come to our own decision. He was on hand if needed but not intrusive. He made us drinks and was very knowledgeable about the products he was selling. He was patient, polite and attentive throughout our time in store and was happy to continue with our order after store closing time. A pleasure to do business with and Shaun was a major factor in our positive impression of Dreams.

She listened, took us to the area likely to suit our requirements, answered questions well and gave us additional information on the beds we were interested in.

We entered the store and commenced looking at beds. The only staff member who was already dealing with a customer excused him self from that customer and approached us and apologised that he was the only staff member at present and he was dealing with a customer and he would be with us ASAP. He was very polite and apologetic which we felt was not necessary as he was already busy with the other customer,but this did impress us. We looked around and then went next door to be sons beds, upon entering the store there were two staff members and no other customers. We walked around the store and we're not approached by either staff member. My wife commented to me how different to how we had been treated next door at dreams so left and returned where once again we were greeted by the very polite and cheerful staff member. As he had finished with the previous customers he then proceeded to assist us greatly in choosing the correct bed for us.

knowledgeable sales person. lots of items to try.

Hi yes Shaun was very helpful very knowledgeable of the products, no pressure selling he just said take your time.

The sales assistan Shaun was incredibly helpful. He gave us a smiley welcome when we came in but was not at all pushy, just making it clear that he was around if we needed anything and happy to offer advice. He explained to us the colour coding system for the mattresses, which was very helpful and helped us to narrow down our search. When we approached him with questions he couldn't have been happier to help us to find the right product and really took his time in explaining the different options to us. I really feel that his help enabled us to make the right purchase - but didn't feel at all pressured. He was very knowledgeable and seemed to genuinely want to help us find the right thing for us rather than push the most expensive product in the range - for that reason I would definitely recommend the store. It was really refreshing to not be hounded by sales staff and to have someone like Shaun on hand to help.

Michelle was brilliant from start to finish. She was knowledgeable, friendly, helpful, understanding, efficient and professional. She fully understood my needs and made a huge effort to process the order and arrange for the products to be delivered in accordance with my needs. I couldn't recommend her highly enough. The store had a pleasant atmosphere and was clean and well-presented.