Dreams - Gloucester

Upon arrival we were greeted by the team of staff and told to ask if we wanted any help, then as we were browsing/making decisions about purchases we were offered a coffee which was a great gesture and tasty! Once we had decided on our bed Shaun came and gave us loads of help, answered all of our questions and gave us some great advice on pillows etc. As well as giving us a good deal. Genuinely very impressive all round! Which is great when you are spending a lot of money. We felt very well looked after!

The store manager Shaun was very professional in in his approach. He gave us the info we needed to select which of the mattresses would suit our needs then gave us time choose.

We were well looked after and nothing to much trouble with out being pushy.

Shaun was very helpful, friendly & knowledgeable of the products i was interested in. Nice coffee too.

The sales person took the time to listen to our requirements and although we had made a decision he recommended other products at comparable prices that we had not considered.

We were buying our first bed and mattress together so went in fairly blind. The staff helped us by telling us the best technique to test the mattress and gave us all the info on delivery, finance etc but there was no hard sell! It was just a really pleasant experience.

Shaun who was the assistant that came to help me was informative and funny. I was dreading the 'testing of the mattress' thing but he put me at ease and I was soon laid on a bed in full view of others and even turning this way and that (as if I was in bed at home) ...if someone had told me I would be doing that I would have laughed in their face as I am a woman on my own and don't like to draw attention to myself. I know he listened to what I was saying 'cos as I was leaving he made a comment about my baby sitting duties which we had brushed on while waiting for the order to go through. A very likeable man and an asset to Dreams.

Michelle was very helpful but not pushy and left us to it but just kept occasionally coming back to see if we needed anything else, we felt well informed but not pressured to buy.

Jay at the Gloucester store was very helpful and straight forward with us. He made us very comfortable and satisfied with our choice of bed and mattress.

Jay was very helpful in a very busy store. He didn't rush us at all