Dreams - Gloucester

Louise in Gloucester was extremely helpful

Louise was a very knowledgeable and friendly sales person and guided us to what we were looking for

Greeted by friendly staff and made to feel welcome.

When we entered the store, James greeted us straight away and told asked us what we were after, He then helped us find the right mattress using the sleep master (I can’t remember why it’s called) machine. He then showed us the products that it had recommended and have us some time to see what we thought. We chose our favourite and then sat down with a coffee to chose our delivery date. A very friendly and knowledgeable guy, credit to the store and company!

Louise was incredible. We had a fantastic experience, she not only was extremely welcoming but her knowledge was brilliant. We were able to try out exactly what was recommended and Louise was nothing but patient and friendly.

I felt the visit was conducted very professionally, with expert knowledge from the assistant Alan MacAlwin. I was not rushed or pressured and all my questions were answered in full. I made a second visit with my wife to get her opinion, and again the same excellent service was received. Covid care was taken with ourselves and other customers in the store at the same time. A great experience, thank you.

James, the colleague who served us, was very polite and easy to chat too. He didn’t push us to do anything and just gave us well rounded advice so we could make our own informed decision. Great asset to your company

Excellent customer service

As soon as we entered the store, it was a happy atmosphere, every member of staff we encountered smiled and said hello. It was clean and well spaced out. Got straight on to sleep match, when the results came though we were offer a variety of mattresses in all different price bands, selected what we wanted and if was delivered on time within 5 days excellent service both in store and with the delivery team.

Good, knowledgeable attentive staff member.