Dreams - Gloucester

We visited the Gloucester store on Saturday, knowing nothing other than that we needed a new mattress for our bed. We were served by Jay who was friendly, engaging and clearly very knowledgeable. He asked us questions so that he could make some recommendations on what we needed, then provided us with correctly matched pillows so that we could take as long as we needed to try out the various mattresses on display. We were offered refreshments. All our questions were ably answered and never felt under any pressure to buy or make a decision there and then, but we were able to choose our ideal mattress. All in all, a very pleasant experience and we can't wait to take delivery of our new mattress!

Fantastic service from start to finish. Jay at the Gloucester branch was amazing and a credit to the store. He took time to find out our needs and went above and beyond to do so. His knowledge about the flaxby range was outstanding and made further recommendations for the other half as he has an injury to his shoulder and we purchased a tempura pillow which has been amazing. Jay is a credit to dreams ,outstanding service will return again and highly recommend him and the Gloucester branch to everyone

Staff very helpful but gave us enough space to make our on decision without pressuring us. Very efficient.

Good product. Well explained. Friendly staff - not pushy.

I found Shaun Gomes very approachable and knowledgeable around my specific needs as i was unsure of certain products especially mattresses.

Michelle was so patient with explaining differences between the mattresses. There was no pushy salesmanship which was highly appreciated. She made us comfortable and welcome with her warm,easy nature. By the time we left we were extremely happy with the service and products we had trialed. Superb cup of quality coffee while we deliberated made the whole experience super. Thank you so much to Michelle for her care and patience...much appreciated!

Very kind and helpful throughout

Great helpful, friendly, knowledgeable and caring staff. We are pensioners and every penny counts so we were impressed that Jess and Michelle did not try to talk us into products that were beyond our budget and requirements. They welcomed our visit to Bensons Beds next door to Dreams without fear that the prices and quality of your products would be exceeded by them. They were dead right, Bensons had a choice of one bed, we were ignored by the one member of staff until I approached her, a decidedly different experience to Dreams. We cannot comment on the durability of the product until it we receive and road test it but we like the idea of the mattress exchange if dissatisfied with the comfort and we have taken out the extended guarantee.

We were assisted by Shaun who we found to be very friendly and polite extremely knowledgeable and a credit to your company. We were looking for a kingsize mattress for ourselves and a double mattress for our 11yr old daughter, shaun assisted us with professionalism once satisfied with our choice he assisted our daughter with the same courtesy and professionalism he showed us, which was very nice to see as to many salespeople will ignore the child and only speak with the adults and her sleep comfort is as important as ours.

The assistant Shaun was very attentive, as soon as we walked into the store, this was despite they were short staffed due to sickness, we were given all the information we requested and offered refreshment. Thank you.