Dreams - Gloucester

The team was friendly and took the time to show and explain everything I was buying. Shaun also was clear on delivery times and what I could expect. The ordering process was quick but I was allowed to still ask questions, take a second look. Etc.

The staff were friendly and helpful whilst at the same time in no way putting any pressure on to make a decision or indeed buy anything. Willing to present options which maybe I hadn't thought of. Very helpful without being intrusive, making looking, browsing and buying a real pleasure. It took two visits to Dreams to purchase the bed and and both occassions the staff were superb.

Jessica was more than helpful, and was very patient, as we tried to decide upon the model and grade of mattress. She made herself very aware of what we required and was able, proficiently and very professionally, to answer all our queries, and to show us all the alternatives, with their comparisons. Her personality was very open and engaging, and made the whole process, from selection to finalising the deal, most pleasing.

Immediately we entered the store we were approached by very pleasant staff, helpful without being pushy, knowledgeable and able to advise regarding product detail, choices available, suggest what may best suit our requirements, let us browse at leisure trying beds, and then completed the transaction efficiently in a friendly manner. Thank you

Good quality Product & a nice price & helpful staff

the lay out of the store. the helpfulness of the staff. the quality of the products. this was the second purchase I have made from this store and it was because of the afore mentioned details I returned to make this purchase. no doubt I shall return again

Very friendly, welcoming staff especially Shaun who assisted me directly / personally. He listened to my needs and asked me revealing questions to help me realise what I really wanted. Then showed me various options taking all of that into account so I could come up with an informed decision to match my needs, budget and desired delivery date.

Shaun was very knowledgeable and could point us in the direction of the most suitable products. He gave us time to browse and try the different mattresses so that we could make our own choice as to the most suitable. He explained the headboard and drawer options. All in all a very pleasant experience. I can't fault Shaun. He was excellent. Only one criticism for Dreams as a retailer. For the amount spent I would have expected more than just one pillow as a free gift. I purchased a double bed and a single bed and it would be made my experience more enjoyable if I had received free pillows for the double bed as well as just one for the single bed. I understand that Shaun was acting within his limits but those limits need to be open to interpretation if the customer is showing signs of disappointment.

We were helped by Jay from your Gloucester store. This was the second purchase within 6 weeks and Jay was a big part of the decision to go back. Great customer service!! Thanks

Initially given information as to the colour coding of the beds and then left to try out various beds without interference. When assistance was sought staff were immediately on hand with advice in a pleasant and helpful manner with no hard sell.