Dreams - Gloucester

The advisor was friendly, empathic and knowledgeable. Advice was freely offered and I felt that my needs were listened to and in some instances anticipated. An altogether pleasant and enjoyable experience. I am looking forward to my new bed with every confidence that all will be well.

Lovely service

Shaun was welcoming and extremely polite. He explained the layout of the store and colour coding, as well as the make up of the different mattresses, this gave us direction with out any hassle. When we needed help he was there, with clear detail on each mattress we asked about . After a short time we returned to the shop to purchase a mattress. Shaun made it a straight forward pleasant transaction. He is a credit to your company.

We visited the store about a month ago looking for a new bed & mattress & my partner knew what he wanted but couldn't explain it! Shaun was extremely patient with us & led is around the store trying all different types of mattresses & pillows! We narrowed it down to 2 mattresses & today went back in to see Shaun who remembered us & we purchased one of the mattresses! We fell in love with a bed too but unfortunately it was out of our price range!

Jason, the member of staff that served me, was very informative about the bed and mattress, I was looking at. This is only the second bed I have ever purchased. I found him to be very informative and knowledgeable about the products in store.

Very good service that was explained to us by Mark at your Gloucester store. Took time to explain things to us

We were listened to and given really good advice which helped us to select a mattress that exactly matched our needs. Jay was very knowledgable and extremely helpful, he allowed us to take as much time as we needed to test out different products and make a good choice.

We received exemplary service from Jay at the Gloucester store. Was so refreshing to deal with someone who obviously thrived on customer satisfaction. We went into the store without any real product knowledge and not knowing what we were looking for. Jay was excellent at building rapport and assessing our needs. He sympathised with my wife who had been struggling to sleep due to back pain caused by our existing mattress. Our first choice was not available for delivery for 4 weeks, this was the only negative of our visit. However, Jay managed to find a suitable alternative with a shorter wait for delivery. He is a credit to your company.

Friendly staff not pushy

The experience overall was very good, from the moment we walked in, we were greeted! Our sales person made us feel at ease, by asking the appropriate questions and giving us the perfect amount of help, his product knowledge was excellent and guided us to the perfect mattress. There was no pressure on us to make the purchase, but we were confident with the bed we wanted and purchased a fantastic mattress. One thing we really liked about the sales person is the clear communication he used and always telling us what he is doing and what to do next!