Dreams - Gloucester

The Sales assistance offered was extremely well balanced - there when we needed it, very clear and unbiased advice about options to meet our needs. Given time without any pressure to consider the options and when we had decided the service was exemplary and we had excellent value. Jay the person who assisted us through out made us feel our satisfaction was the most important thing for him and was a great ambassador for Dreams. We have already shared our experience with some friends and two are acting on it this week.

First class salesman, very knowledgeable, Very friendly.

Jay was extremely helpful and listened to what my requirements were. After hearing my "mattress horror story" he was able to tell me why certain mattresses were not good for me. He knew exactly which beds to show me and didn't try to 'flog' me the most expensive brand. He made me test out the mattresses properly and explained why some mattresses were more comfortable than others. He didn't rush the sale and didn't pressurise me into buying anything. As a result of his high quality service, I decided to buy the bed without looking at any other nearby bed shops!

My husband and I were looking for a mattress that would give support to our backs. Jay, the assistant was very knowledgeable and gave us good advise to help us choose the correct mattress. We also purchased a Tempur Cloud Pillow to help ease the pressure from my neck.

When we arrived and was looking around Shaun came to us and introduced himself and asked if we needed assistance, we explained what we wanted. He gave us some guidance and then gave us some time and space to look around on our own. Just as we would have been looking for him he was there to check if we needed further help. He helped us choose our mattress and then we completed the purchase. He was polite, very clear in his description and advice and we found him very helpful which was much appreciated. I have recommend Shaun to my son who will be visiting the Gloucester store tomorrow.

UPON ARRIVING IN STORE MYSELF AND MY PARTNER WERE LOOKING TO PURCHASE A MATTRESS TOPPER AS OUR PREVIOUS MATTRESS WAS BECOMING A LITTLE UNCOMFORTABLE DURING MY LATER STAGES OF PREGNANCY. SHAUN APPROACHED US AND ADVISED US OF THE DIFFERENT COLOUR BANDS OVER THE BEDS AND EXPLAINED IN DETAIL WHICH COLOUR HE THOUGHT WOULD SUIT US BEST GIVEN THE FACT IM PREGNANT. SHAUN THEN ALLOWED US TO BROWSE AT OUR OWN PACE. WE APPROACHED SHAUN AND ASKED IF THEY SOLD MATTRESS TOPPERS AND EXPLAINED THE REASON WHY WE NEEDED ONE. SHAUN QUICKLY IDENTIFIED THE ISSUE WITH OUR CURRENT MATTRESS AND TOLD US THAT THE PROPBLEM WOULD RETURN WITHIN 6-12 MONTHS. A BETTER INVESTMENT WOULD BE TO PURCHASE A NEW MATTRESS. SHAUN SHOWED US A VARITY OF MATTRESS'S THAT SUITED OUR NEEDS AND BUDGET, HOWEVER JUST DIDNT FEEL RIGHT, SHAUN THEN SHOWER US THE TEMPUR ORIGINAL 21 AND EXPLAINED THAT THESE PRODUCTS ARE DESIGNED TO LAST, WE FELL IN LOVE WITH THIS PRODUCT AND ASKED THAT THE PRICE, SHAUN WENT AWAY AND RETURNED TO STATE THEY HAD 2 SUPERKING IN STOCK IN THE WAREHOUSE ONE OF WHICH THEY DIDNT REALLY REQUIRE AND COULD DO A CLEARANCE PRICE, £900 DISCOUNT WAS OFFERED AND WE ACCEPTED :)

I found the staff to be very helpful, they didn't hassle you when you walked in. They explained a few things then left you to wander around which I like. Being continually hassled makes me walk out. I found the prices to be very competitive and there was a great selection of beds. The staff were very efficient when dealing with my order and did not pressure me into buying what I didn't need.

Was pleased with the knowledge and approachability of the employees, they were all very friendly, and took note of what we were looking for. Would highly recommend them as a store to visit.

The knowledge of the member of staff was very good and they really drilled down into the detail of what we required and explained why a certain mattress was not suitable for your young son.

I would have just picked an extra firm mattress without a thought. When I explained to your colleague that I needed a bed to use downstairs after my hip replacement he was able to explain that I would find it far too uncomfortable after surgery. I hadn't even thought about this. As I am going to be sleeping downstairs for some weeks I really appreciated the help that I was given. I will probably be returning for a headboard now that I've worked out where to put the bed when it is delivered.