Dreams - Gloucester

The service was useful, friendly without any pressure. The matress was available when we wanted it (we'd been to Bensons for beds first but they couldnt delver when we wanted).

Gemma was very customer friendly, not in the slightest bit patronising, we explained what we wanted to her, and with her help had made a purchase within ten minutes of entering the store. Great service, just what we wanted.

Shaun the sales man was very helpful, and helped us to buy the right bed for a growing 16 year old

Shaun was very helpful and understood our needs. He explained the different mattress construction and the pro's and con's for our specific needs. We were offered tea or coffee. The delivery is within a week, which is excellent. The mattress take-away system is very good. Shaun explained the 40 day trial period, and the 10 year guarantee. He left no questions to ask.

Excellent product knowledge, time to think, no hard selling, cup of tea! told about all the various deals

I was impressed by the way the staff interacted with each other and with the customers. A cup of tea was welcome, the staff answered questions promptly and were friendly, polite and professional. Gemma looked after us very well.

the employee that we delt with (Shaun) remembered us from our last visit and what we were looking at and our choices. He was also very calm and friendly while we were purchacing the bed, as he had been on previous visits.

Gemma was very good and answered all of my questions, with a smile on her face at all times

I was highly satisfied with the service I received at my local Dreams store, the assistant was very friendly & informative about the products. He helped me decide which product was right for me & my family. My shopping experience was a very pleasant one, due to the excellent customer service I received.

Very good service and understood what I was looking for.