Dreams - Gloucester

I went into the Gloucester branch looking for two double beds to be delivered the next day if possible! Unrealistic but Louise did her upmost to help. She guided me through all the options with a quick delivery with a result that the two beds and bases will be delivered within 5 days. She was in the store alone and, had other people to deal with but managed it all with efficiency and friendliness. She was a star!

Sean’s knowledge was impressive and he was able to guide me around the store, to find a bed for my mother...a hard task! I was shown all the choices and was able to take notes (pen and paper provided), in order to discuss everything I had seen, with my mother, who lives abroad at the moment. She was able to make a decision and I was able to order everything she wanted, later that day. An impressive experience! Thank you Sean, at the Gloucester store.

James was very friendly and helpful, explained all the different types of beds we tried and why each one was good for us as individuals, wasn't pushing for us to choose the most expensive, just let us take our time and pick what was right for us

I went in for a guestroom double bed mattress. I was open about the fact I didn't want to spend a lot but needed the mattress within 10 days. I was quickly directed to the best options and there was no attempt to try and sell me something more expensive. Everyone was efficient and knowledgeable and friendly.

On entering the store we were met by Shaun the store manager who was very polite and friendly. He explained how the sleepmatch worked and we soon had a list of matresses to suite us. We were then shown the top three that met our needs and he explained the differences betwwen them. After our initail trials he left us alone to make up our own minds on which one we would purchase. The final part of the purchase was quick and easy,and he then explained what would happen next. The whole experience was delightfull.

Louise was lovely and she sold us the bed. We had no intention of buying a bed as we were on holiday but her politeness and professionalism sold it to us. Being from Lincoln we normally would use our local store but Louise went above and beyond without being pushy, she is a credit to the store.

The customer service was great

James at Gloucester store was extremely patient and professional with daughter who has learning difficulties. He took time to understand her specific needs and actively listened before explaining in terms she could understand. He was very knowledgeable and was able to make several recommendations to adjust products to suit.

Sales person had extensive knowledge of items we were looking for and we were treated like we were very important. We found technology used for mattress fitting was impressive and the quality of all the items in store was excellent.

We were served by a really friendly guy called Jordan he couldn’t of done enough for us. We have been to dreams a few times and never were that impressed by the service however this time we were lucky enough to have been served by Jordan who was outstanding from start to finish had a smile on his face so welcoming he was so knowledgable about the products we only went in for a browse but because of his service and time taken to understand what we want we needed up getting a new bed, mattress and bought a new cabin bed for our son which we had not intended on doing. Jordan advised us that he was sadly leaving the store the next day but his colleague James who was also very friendly and helpful would look after us. I must say you are very silly to let such a good sales/services person leave your store. Like I said previously we have been in dreams Gloucester and left feeling like we hadn’t really had much help or interest which is why it took us so long to actually sort a new bed. However this time was completely different couldn’t fault these two they did so much to help us get the right bed for us and we left happy and confident this was the bed for us and our needs.