Dreams - Gloucester

All the staff were knowledgeable and friendly and clearly enjoyed working for Dreams and with each other. James took care of us brilliantly, no hard sell just good honest old fashioned customer service. He explained everything but most importantly gave us time to come to our own decision about what to buy. We are currently doing lots of home improvements and Dreams Gloucester is one of our best experiences so far.

Alan was very friendly and knowledgable, made understanding the choices in store very simple to understand

Sean looked after me very well when I was in the store, he answered all my questions and pointed me in the right direction. He spent time explaining what would suit my child and gave me choices. Very knowledgeable and friendly. The other team members were very friendly too and I felt welcomed.

In one visit we were assessed for the type of mattress which would be best for us. We were then shown mattresses which matched our needs and given help and information to make our choice. We were then given time to consider the options and, when we made our decision the assistant placed our order with the minimum of fuss. He explained everything in detail as to what would happen and when. James was very helpful and knowledgeable about the product and made the experience stress free.

Me and my husband have currently got a mattress from nectar, we really are not getting on with it the mattress is very firm and no good to us! We have decided to see Dreams store and check what’s available for us. As we walked in we was welcomed straight away we have explained the situation and right away we’ve been given great advice on what we need! We have had plenty of options shown to us! We have found our mattress that suits us and our bodies the best and that is thanks to the mattress expert at dreams called James! He was really helpful and had a big knowledge on every question we’ve had.

Was helped and given the opportunity to try out a selection of mattresses to narrow down to two with no pressure to buy. Also had all other questions answered very well and ended up buying the pillow that I used to try the mattresses after being given good advice

James was lovely and couldn’t be more helpful

The assistant was very knowledgeable and helpful, the order process was smooth and efficient, 5 out of 5 from me.

Easy, good advice, not too much pressure but always there

I received a friendly welcome and an assistant upon my arrival. The assistant was friendly and professional and I felt that I had chosen the right store to visit. I had a survey completed to assess the type of mattress I needed and was given time to try all the options. I found the one I wanted and place my order then payed for the item. If the delivery team is as good as the shop team I will be very happy indeed.