Dreams - Gloucester

The assistance I received from James was brilliant. Helped me with everything I needed and made it a quick and easy process

Very safe clean store,exceptional service from Shaun,he was helpful but not pushy and gave us time on our own.

Very personal attention from the store assistant. I am sorry I do not know her name but was at your Gloucester store. She helped me buy the right pillow.

Great customer service and advice given

Even with covid restrictions I could not fault the service given. As soon as we walk in a member of staff greeted us explaining the restriction in place and the layout of the store.

The sales person who dealt with us Jordon was brilliant, he knew his products and was able to show us various different beds and mattresses we might be interested in. He didn't pressure us at any point like over bed sales places had. He was polite and friendly and put us on a machine to test what mattress would be best. We went away to have a think and not at any point were we pressured to buy anything before we left. We came back straight away and asked for the same salesman. He made us feel so comfortable and at home and made us laugh which is always a good thing

Very friendly manager and not too pushy.

Highly knowledgeable staff assisted us and was very informative and friendly. An honest appraisal of our needs was made and we were offered a number of bed options. There was no pressure to buy on the day or pick the most expensive item. All sensible COVID measures were observed. Jordon was highly professional and approachable.

James was very helpful. He understood what I required, talked me through my options, was very patient while I was making my decision re which mattress to choose. He also explained that I could have an ottoman bed, (which I wanted), but didn't have to have a memory foam mattress (which I didn't want). Impressed that everything could be delivered the following month and my old bed and mattress could (for a fee) be taken away. Overall a really good experience 🙂

From the moment we opened the door, we were informed about the sanitised hand station for Covid protection, we informed the Store manager of our needs as regards to a mattress, and he put the details into the sleep machine and at the same time handed us covid protection for the pillows we were issued with. The manager then took us to the top three mattress that would suit us the best, and gave us enough time to select the mattress that we wanted. He provided us with tea and coffee as heexplained everything as we bought the mattress and the extras that we wanted. He explained how the delivery men would conduct themselves and deliver to the bedroom. Overall, I was very pleased